Quynh Lam
Palm Beach Gardens
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Closing Supervisor
US Bank National Association
04.2009 - 08.2023
- Enhanced team productivity through effective scheduling and workload distribution.
- Trained new employees on closing duties, ensuring consistency and adherence to company standards.
- Improved customer satisfaction by addressing and resolving complaints in a timely manner.
- Coordinated with other departments to ensure seamless transitions between shifts for uninterrupted operations.
- Delegated tasks effectively among team members, maximizing individual strengths and skillsets.
- Strengthened communication within the team through regular meetings and updates on company initiatives or changes.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Enhanced communication and partnership between staff and vendors.
- Directed, organized and controlled closing functions for sites in multiple states.
Closing Assistant Manager
Downey Savings And Loan Association
05.2003 - 04.2009
- Enhanced client satisfaction by addressing all inquiries promptly and professionally.
- Streamlined the closing process for faster turnaround times by maintaining organized documentation.
- Reduced errors in closing documents by diligently reviewing and verifying all information.
- Collaborated with title companies, attorneys, and lenders to ensure smooth closings for clients.
- Expedited transactions by resolving issues quickly and liaising effectively between all parties involved in closings.
- Supported a positive work environment through active collaboration with team members and contributing to office efficiency.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Funder
Downey Savings And Loan Association
07.2001 - 05.2003
- Enhanced funding success by conducting thorough research and identifying appropriate grant opportunities.
- Collaborated with program managers to develop compelling proposals, increasing the organization''s awarded funds.
- Managed grant application process efficiently, ensuring timely submission and tracking of all materials.
- Established strong working relationships with funders and stakeholders, fostering trust in the organization''s mission and goals.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
Escrow Officer
Discount Funding
01.1997 - 07.2001
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Implemented efficient workflow procedures which resulted in faster completion of escrow transactions.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Developed and maintained relationships with customers, lenders and other third parties.
Escrow Officer
North American Title
01.1995 - 01.1997
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Education
High School Diploma -
Henry B Plant High School
Tampa, FL06.1986
Skills
- Teamwork and Leadership
- Organizational skills
- Problem-solving abilities
- Strong leadership
- Delegation capabilities
Timeline
Closing Supervisor
US Bank National Association
04.2009 - 08.2023
Closing Assistant Manager
Downey Savings And Loan Association
05.2003 - 04.2009
Funder
Downey Savings And Loan Association
07.2001 - 05.2003
Escrow Officer
Discount Funding
01.1997 - 07.2001
Escrow Officer
North American Title
01.1995 - 01.1997
High School Diploma -
Henry B Plant High School
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