Quynh Lam
Palm Beach Gardens
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Closing Supervisor
US Bank National Association
Los Alamitos, CA
04.2009 - 08.2023
- Enhanced team productivity through effective scheduling and workload distribution.
- Trained new employees on closing duties, ensuring consistency and adherence to company standards.
- Improved customer satisfaction by addressing and resolving complaints in a timely manner.
- Coordinated with other departments to ensure seamless transitions between shifts for uninterrupted operations.
- Delegated tasks effectively among team members, maximizing individual strengths and skillsets.
- Strengthened communication within the team through regular meetings and updates on company initiatives or changes.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Enhanced communication and partnership between staff and vendors.
- Directed, organized and controlled closing functions for sites in multiple states.
Closing Assistant Manager
Downey Savings And Loan Association
Newport Beach, CA
05.2003 - 04.2009
- Enhanced client satisfaction by addressing all inquiries promptly and professionally.
- Streamlined the closing process for faster turnaround times by maintaining organized documentation.
- Reduced errors in closing documents by diligently reviewing and verifying all information.
- Collaborated with title companies, attorneys, and lenders to ensure smooth closings for clients.
- Expedited transactions by resolving issues quickly and liaising effectively between all parties involved in closings.
- Supported a positive work environment through active collaboration with team members and contributing to office efficiency.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Funder
Downey Savings And Loan Association
Newport Beach, CA
07.2001 - 05.2003
- Enhanced funding success by conducting thorough research and identifying appropriate grant opportunities.
- Collaborated with program managers to develop compelling proposals, increasing the organization''s awarded funds.
- Managed grant application process efficiently, ensuring timely submission and tracking of all materials.
- Established strong working relationships with funders and stakeholders, fostering trust in the organization''s mission and goals.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
Escrow Officer
Discount Funding
Santa Ana, CA
01.1997 - 07.2001
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Implemented efficient workflow procedures which resulted in faster completion of escrow transactions.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Developed and maintained relationships with customers, lenders and other third parties.
Escrow Officer
North American Title
Laguna Hills, CA
01.1995 - 01.1997
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
Education
High School Diploma -
Henry B Plant High School
Tampa, FL06.1986
Skills
- Teamwork and Leadership
- Organizational skills
- Problem-solving abilities
- Strong leadership
- Delegation capabilities
Timeline
Closing Supervisor
US Bank National Association
04.2009 - 08.2023
Closing Assistant Manager
Downey Savings And Loan Association
05.2003 - 04.2009
Funder
Downey Savings And Loan Association
07.2001 - 05.2003
Escrow Officer
Discount Funding
01.1997 - 07.2001
Escrow Officer
North American Title
01.1995 - 01.1997
High School Diploma -
Henry B Plant High School