JAVIER BALLESTEROS
Weston,FL
Summary
Efficient and effective sales representative with over 13 years of experience in dental and healthcare sales and managing business, professional, and corporate client accounts. Looking to utilize my outgoing personality, compassion, and customer service skills in a professional setting. Goal is to help maximize my experience with a friendly attitude and extensive knowledge of office procedures. Due to my training and work experience I know I can be part of your company.
Overview
15
15
years of professional experience
Work History
Treatment Plan Coordinator
Artisa Dental
05.2020 - Current
- Performed daily front office functions including but limited to answering phones, scheduling treatment, accepting payments, verify insurance options and limitations to determine the best treatment plan
- Presented treatment plans, explained insurance and financial options to patients
- Managed insurance claims from the beginning to end with follow up as needed
- Monitored and updated insurance company changes that affected acceptance of claims and implemented procedural changes in the office as needed.
Sales Representative
Abba World-Wide Solutions
Weston, WY
03.2016 - 04.2020
- Increased our fee schedules with several insurance companies by renegotiating fee schedules
- High acceptance rate of treatment plans due to understanding insurance companies and working with patients situations
- Assessed client needs based on current objectives, supply and demand, and seasonable variables
- Developed customer relationships with more than 100 local suppliers
- Cooperated with the sales and marketing team leaders to determine the best products to promote or withdraw
- Exceeded sales goals by more than 10% in every quarter since being hired at the company
- Assisted mid-level and senior sales representatives in managing client accounts, generating leads, and maintaining customer relationships
- Organized meetings and appointments with regional companies to promote Stanford Medical Equipment's services and supplies
- Reviewed sales performance for sales division and generated key reports for weekly, monthly, and quarterly meetings.
Bilingual Sales Associate
Comcast
Miramar, FL
05.2012 - 01.2016
- Assisted customers with billing inquiries, payments, and account information
- Handled all customer service issues and complaints
- Responsible for maintaining a positive relationship with customers by providing them with the best.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
Client Care Adviser
American Express
08.2009 - 04.2012
- Worked as a team member to provide the highest level of customer satisfaction
- Consistently met and exceeded sales goals and quality standards
- Received inbound calls from customers and provided information on products and services
- Researched and resolved customer complaints and disputes
- Maintained a high level of confidentiality in all systems
- Performed data entry and entered information into computer system.
Education
Bachelor Theology -
International Bible College
Bachelor's in journalism and Communications -
Central University
Skills
- Cross-Selling / Up-Selling
- Customer Retention
- Deal Negotiation and Closing
- Market Research/Analysis
- Post-Sales Support
- Product Development, Bilingual Sales Script
- Prospect Qualifying
- Prospecting / Cold Calling
- Relationship Management
- Sales/Marketing Strategizing
- Sales Cycle Management
- Sales Forecasting
Languages
- ENGLISH
- SPANISH
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Treatment Plan Coordinator
Artisa Dental
05.2020 - Current
Sales Representative
Abba World-Wide Solutions
03.2016 - 04.2020
Bilingual Sales Associate
Comcast
05.2012 - 01.2016
Client Care Adviser
American Express
08.2009 - 04.2012
Bachelor Theology -
International Bible College
Bachelor's in journalism and Communications -
Central University
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