Sheribel Rodriguez Sinclair
Ciberseguridad
Limon,Limon
Summary
Organized and reliable candidate successful in managing multiple priorities with a positive attitude. Willingness to take on additional responsibilities to meet team goals. Offer Backoffice experience to meet customer needs in teleworking environments. Ability to listen to customers, meet productivity goals, and keep up-to-date knowledge of company offerings. Offer empathy, trustworthiness, and enthusiasm for customer satisfaction.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Back Office Executive
BPO Outsourcing
San Jose, Zapote
09.2011 - 03.2018
- Handled inventory of credit card packages in custody.
- Prepared schedule for back-office tasks and employees' daily functions.
- Responsible to keep customer´s bank confidential information safe.
- Provided clerical support to company employees by copying, emailing and filing documents.
- Responded to inquiries from callers seeking information.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Education
High School Diploma -
Liceo Innovación Educativa Matina
02.2004 - 12.2009
Cisco Technician -
Universidad Tecnica Nacional
02.2014 - 11.2015
Ciberseguridad - Security Services Administration And Management
Elev8
10.2021 - Current
Skills
Customer relations and communications
Teamwork Skills
Empathy
Adaptability
Collaboration
Active Listening
Hard Skills
· Knowledge of OS Linux.
· Knowledge of Microsoft Office 365
· Knowledge of OS Windows 7, 8, 10
· Microsoft Active Directory Management.
· Installation of different types of printers via IP or USB.
· Knowledge of different types of Antivirus. Installation and configuration.
· Knowledge of configuration Windows tools \ MS DOS.
· Helping the user with troubleshooting with software and applications.
· Access remote
· Supporting via chats, email and phone calls.
Certification
Scrum Foundation Professional Certificate (SFPC) ID 72822148
Timeline
Scrum Foundation Professional Certificate (SFPC) ID 72822148
01-2022
Ciberseguridad - Security Services Administration And Management
Elev8
10.2021 - Current
Cisco Technician -
Universidad Tecnica Nacional
02.2014 - 11.2015
Back Office Executive
BPO Outsourcing
09.2011 - 03.2018
High School Diploma -
Liceo Innovación Educativa Matina
02.2004 - 12.2009