Melanie Vargas Vargas
San José
Summary
Versatile, proactive and dynamic, I excel in customer service and problem-solving. Leveraging skills in Microsoft Office, data entry skills and active listening, I've significantly enhanced client satisfaction and team efficiency. My approach combines critical thinking, and collaborative teamwork, driving substantial improvements in operational workflows, ensuring efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Utopia Central House.
06.2021 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Duties as payroll entry and payment to suppliers.
- Answering calls and messages from customers.
Customer Service Receptionist
Liga Deportiva Alajuelense
12.2019 - 02.2020
- Temporary Job
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Processed transactions accurately while maintaining a high level of customer service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Manufacturing Operator
Microtechnologies S.A
04.2019 - 10.2019
- Operated machining equipment safely with team of operators.
- Inspected products and machines to maintain quality and efficiency.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Organized work to meet demanding production goals.
- Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
Customer Service Cashier
La Oliva Verde.
08.2015 - 03.2019
- Greeted customers entering store and responded to customer needs.
- Welcomed customers and helped determine their needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided outstanding customer service, addressing concerns promptly and professionally.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Customer Service & Kitchen Assistant
Los Sueños Cafe
07.2018 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Order to suppliers, stock-taking.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Cleaned and organized kitchen stations to promote team efficiency.
- Adapted cooking methods to accommodate special dietary requests without compromising dish integrity or taste.
Education
High School Diploma -
Ministerio De Educación
San José, Costa Rica.12-2023
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Collaborative team work
- Decision-making
- Fast learner
- Attention to detail
Languages
English
Professional Working
Timeline
Customer Service Manager
Utopia Central House.
06.2021 - 10.2022
Customer Service Receptionist
Liga Deportiva Alajuelense
12.2019 - 02.2020
Manufacturing Operator
Microtechnologies S.A
04.2019 - 10.2019
Customer Service & Kitchen Assistant
Los Sueños Cafe
07.2018 - 11.2018
Customer Service Cashier
La Oliva Verde.
08.2015 - 03.2019
High School Diploma -
Ministerio De Educación
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