Andrés Cubero Martínez
Sr IT Project Manager
San Rafael,A
Summary
Results-driven project and product management professional with over 17 years of experience in vendor management, customer success, and digital product lifecycle management. Demonstrated success in developing tailored product solutions, managing vendor relationships, and delivering high-impact projects that align with business objectives. Strong background in Agile methodologies, strategic process improvement, and customer-centric product innovation. Proficient in contract negotiation, cross-functional collaboration, and optimizing customer satisfaction. Certified in Scrum, Six Sigma Black Belt, and ITIL with a proven record of fostering client engagement and driving service excellence.
Overview
7
7
years of professional experience
2024
2024
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Customer Success Manager
Nitel
10.2024 - 02.2025
- Managed customer relationships for Nitel’s telecommunications products, including SD-WAN, MPLS, Cloud Connectivity, and Managed Security services
- Delivered customized product solutions to address client business challenges, increasing service adoption and retention by 20%
- Coordinated with vendors and internal teams to ensure optimal service delivery and prompt resolution of customer issues
- Analyzed the client needs and conducted regular business reviews to identify upselling opportunities and enhance overall satisfaction
- Drove customer-centric product innovation initiatives by gathering feedback and collaborating with product development teams
Resource Management Partner
ManPower
01.2024 - 09.2024
- Managed vendor relationships and optimized resource allocation for 20 financial marketing portfolios with budgets of up to $10M
- Negotiated vendor contracts, achieving a 15% cost reduction through strategic sourcing and performance optimization
- Improved project efficiency by 15% by aligning resource forecasts with business demands and balancing team workloads
IT Program/Project Manager
Softtek
05.2022 - 01.2024
- Led large-scale IT projects, including NOC (Network Operations Center) creation and MACD (Modify, Addition, Changes, and Disconnections) support ensuring on-time project delivery
- Managed vendor relationships and contract negotiations, resulting in improved vendor performance and service-level compliance
- Delivered tailored IT product roadmaps based on industry trends and client requirements, driving competitive differentiation
- Enhanced system uptime by 30% through ITIL-based incident and change management initiatives
IT Project Manager - Vendor Manager
Info tree Global Services
10.2021 - 05.2022
- Developed and executed vendor management strategies, achieving a 20% cost reduction through effective contract negotiations
- Monitored vendor performance to ensure compliance with service-level agreements and optimized service delivery
- Collaborated with stakeholders to align vendor selection and procurement with business needs, improving overall operational efficiency
Senior Financial Analyst Likewise
Share Service Center
10.2017 - 05.2021
- Conducted financial analysis and vendor cost evaluations to support decision-making and strategic planning initiatives
- Led cross-functional teams to implement process improvements, resulting in cost savings and enhanced operational outcomes
Education
Post Graduate Program - Project Management
University of Massachusetts
Master - Internet Business
Eude Business School Madrid
Master of Business Administration (MBA) - undefined
Eude Business School Madrid
Technical Degree - Digital Marketing
Aden Business School
Skills
Digital Product Management
Certification
Six Sigma Black Belt
Timeline
Customer Success Manager
Nitel
10.2024 - 02.2025
Resource Management Partner
ManPower
01.2024 - 09.2024
IT Program/Project Manager
Softtek
05.2022 - 01.2024
IT Project Manager - Vendor Manager
Info tree Global Services
10.2021 - 05.2022
Senior Financial Analyst Likewise
Share Service Center
10.2017 - 05.2021
Master - Internet Business
Eude Business School Madrid
Master of Business Administration (MBA) - undefined
Eude Business School Madrid
Technical Degree - Digital Marketing
Aden Business School
Post Graduate Program - Project Management
University of Massachusetts
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