Daniela Sánchez
San José,San José
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Tier 1 Advisor
Concentrix
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high call volume with exceptional professionalism and efficiency.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
Credit Facilitator (Tier2)
Netcom, Banco Nacional
05.2023 - 10.2023
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Bilingual receptionist
Hotel Coto
02.2023 - 04.2023
- Spanish-English, cashier, customer service, billing, petty cash management
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Tier 1 Advisor
Concentrix
09.2022 - 02.2023
- Conducted regular reviews of support tickets, identifying trends and recommending improvements to management.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bilingual receptionist
Hotel Coto
03.2021 - 11.2021
- Spanish-English, cashier, customer service, billing, petty cash management
- Monitored front areas so that questions could be promptly addressed.
Education
diploma - Customer service
Centro Costarricense de Inglés Norteamericano
01.2021
M.D. - Nursing
Universidad Hispano Americana
San José, Costa Rica01.2029
High school diploma - secondary education
Colegio Bilingüe del Valle
01.2020
Skills
- Knowledge in Windows and Microsoft Office
- Analytical, optimistic, flexible and assertive communication
- Charismatic, respectful, responsible, enthusiastic and punctual
- Excellent agreement with customers, suppliers and in general
- Ability to adapt quickly to the work environment
- Efficient and effective learning when performing any new task
- Strong decision maker
- Complex problem solver
- Quick thinker and open-mindedness
Languages
Intermediate English, B1
Id
118710223
References
- Lissa Elena Solano Calvo, Facilitator and back office, Netcom, Banco Nacional, +506 7113-2417
- Manuel Lobo Marín, Hotel Coto accountant, Hotel Coto, +506 8709-2311
- Andrea Coto Murillo, Hotel Coto manager, Hotel Coto, +506 8595-3310
Timeline
Tier 1 Advisor
Concentrix
10.2023 - Current
Credit Facilitator (Tier2)
Netcom, Banco Nacional
05.2023 - 10.2023
Bilingual receptionist
Hotel Coto
02.2023 - 04.2023
Tier 1 Advisor
Concentrix
09.2022 - 02.2023
Bilingual receptionist
Hotel Coto
03.2021 - 11.2021
diploma - Customer service
Centro Costarricense de Inglés Norteamericano
M.D. - Nursing
Universidad Hispano Americana
High school diploma - secondary education
Colegio Bilingüe del Valle
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