Amina Ahmed
The Bronx,NY
Summary
Effective Healthcare Policy and Management Student committed to learning, improving and developing skills in Healthcare and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Human Resources Student Intern
NYC Health + Hospitals- Kings County
01.2024 - Current
- Planned, prepared and participated in weekly meetings and events
- Provided clerical support, addressing routine, and special requirements
- Performed administrative duties and staff support tasks
- Applied theoretical knowledge gained from coursework to real-world situations within the internship setting for improved understanding of industry practices
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Gained operational knowledge and supported departmental needs.
Medical Receptionist
CityMD
11.2021 - 06.2023
- Transcribed phone messages and relayed to appropriate personnel
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Virtual Shadowing Intern
HEAL Clinical Education Network
04.2022 - 01.2023
- Hours of certified clinical shadowing are granted upon the completion of quizzes and coursework.
Social Media Coordinator Intern
DYCD Youth Employment Program
06.2022 - 08.2022
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages
- Conducted daily updates to social media profiles to boost company online presence
- Created engaging content to catch attention of potential customers
- Responded to comments, posts, and questions from various channels
- Developed creative and unique campaign visuals, including videos, GIFs and images.
Administrative Assistant
SightMD
07.2019 - 01.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Compiled information from files and research to satisfy information requests
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Sales Associate
CVS Pharmacy
07.2017 - 04.2019
- Solved customer challenges by offering relevant products and services
- Helped customers locate products and checked store system for merchandise at other sites
- Provided positive first impressions to welcome existing, new, and potential customers
- Managed returns, exchanges and refunds in accordance with store policy
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Bachelor of Science Healthcare Administration And Managment -
New York City College of Technology of The City University of New York
Brooklyn, NY 08.2021 - 05.2025
Skills
Social media technologies
Written communication
Critical Thinking
Teamwork and Collaboration
Problem-Solving
Data entry knowledge
Understanding of medical ethics
Time management
Administrative support
References
- Subhendra Sarkar, Mentor/ Professor, CUNY City Tech College of Technology, (214) 773-1013, SSarkar@CityTech.Cuny.edu
- Amber Marie, Manager, SightMD, (347) 854-5001
- Mohamed Manager, Supervisor, CITYMD, (347) 514-3735
Timeline
Human Resources Student Intern
NYC Health + Hospitals- Kings County
01.2024 - Current
Social Media Coordinator Intern
DYCD Youth Employment Program
06.2022 - 08.2022
Virtual Shadowing Intern
HEAL Clinical Education Network
04.2022 - 01.2023
Medical Receptionist
CityMD
11.2021 - 06.2023
Bachelor of Science Healthcare Administration And Managment -
New York City College of Technology of The City University of New York
08.2021 - 05.2025
Administrative Assistant
SightMD
07.2019 - 01.2021
Sales Associate
CVS Pharmacy
07.2017 - 04.2019