Yamini Peraboina
Wyndham Vale
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail and banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Online Team Member
Woolworths Group
02.2022 - Current
- Managed multiple projects simultaneously while maintaining attention to detail and meeting deadlines consistently
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Improved team efficiency by streamlining communication processes and implementing collaborative tools
- Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers
- Provided exceptional customer service by resolving issues quickly, professionally, and empathetically
- Developed strong relationships with customers through personalized interactions, leading to repeat business and positive word-of-mouth referrals
- Investigated and resolved customer inquiries and complaints quickly
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Probe
08.2021 - 03.2022
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Reduced call resolution time through efficient problem-solving and communication skills
- Documented and detailed calls and complaints using call center's CRM database.
Student Support Officer
ALTEC COLLEGE
10.2019 - 03.2020
- Developed strong relationships with community organizations to connect students with relevant external support services when needed
- Acted as a liaison between students facing disciplinary issues and school administrators, providing guidance towards constructive resolutions
- Reduced dropout rates by closely monitoring attendance records, reaching out to absentees in a timely manner to offer assistance
- Collaborated with faculty members to identify at-risk students and develop personalized intervention plans for academic success
- Contributed to the development of school policies and procedures regarding student well-being, ensuring compliance with regulations.
Application Tester
GENECA SOLUTIONS
06.2015 - 08.2016
- Utilized advanced analytical skills to identify trends in application performance data, facilitating continuous improvement initiatives
- Increased customer satisfaction by ensuring seamless user experience through thorough testing of application interfaces and functionalities
- Assisted in the training of junior testers on best practices for effective software quality assurance techniques, fostering a culture of continuous improvement within the team
- Maintained compliance with industry standards through adherence to established quality assurance practices in all aspects of testing activities
- Upheld data integrity during testing processes with strict adherence to security policies and procedures regarding sensitive information management.
Education
PROFESSIONAL YEAR PROGRAM WILLIAM LIGHT INSTITUTE
08.2019
MASTER'S IN INFORMATION TECHNOLOGY -
Charles Sturt University Melbourne, VIC
11.2018
Skills
- CRM Software
- Teamwork and Collaboration
- Customer Support
- Data Entry
- Customer Satisfaction
- Call Management
- Product and service knowledge
- Documentation And Reporting
- Account Management
Timeline
Online Team Member
Woolworths Group
02.2022 - Current
Customer Service Representative
Probe
08.2021 - 03.2022
Student Support Officer
ALTEC COLLEGE
10.2019 - 03.2020
Application Tester
GENECA SOLUTIONS
06.2015 - 08.2016
PROFESSIONAL YEAR PROGRAM WILLIAM LIGHT INSTITUTE
MASTER'S IN INFORMATION TECHNOLOGY -
Charles Sturt University Melbourne, VIC
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