Breanna Mccumber
Katy,TX
Summary
Flexible Customer Service Representative offering 7+ years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Navient
07.2023 - Current
- Responsible for providing prompt and accurate information in a courteous and professional manner to customers
- Fast paced, high volume, inbound call/email center demonstrates the ability to learn new systems quickly and develop proficient operating skills within a reasonably short time frame
- Guided consumer's with signing up to government programs on website, provided consumer's with a lot of information about benefits
- Logged every call
- Worked with Nlad systems, SNOW, Windows, Excel, internal systems, trouble shooting
- Resources and offers professional services to consumers about government services
ENROLLMENT CONSULTANT
Randstad
07.2022 - Current
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Handling questions, issues and providing detailed information on requirements, processes, programs and policies
- Collecting information and qualifying candidates for programs, services or courses
- Answering questions or concerns, prioritized and organized tasks to efficiently accomplish service goals
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Handled new enrollments by entering customers' data and reviewing information
- Listened to and understood families needs
- Ensuring that applications are completed correctly and that the required supporting materials have been provided.explained and discussed options and outlined best-fit services
- Entering, updating and reviewing data and records
- Providing guidance and recommendations to applicants and prospective candidates
- Processing enrollments and dis-enrollments
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Amazon
08.2017 - 02.2018
- Answered customer questions and placed orders through chat, over the phone and email
- Provide troubleshooting and technical assistance to customers
- Assess the customer's needs and translation into solutions
- Coordinate with customers to resolve any billing inquiries
- Act as the first point of contact for customer
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Documented and detailed calls and complaints using call center's CRM database.Prices and backorders.
CUSTOMER SERVICE SALES REPRESENTATIVE
Kmart
02.2015 - 08.2016
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty
- Assists Kmart customers with setting up accounts with various SYW and company applications, as well as navigating the apps and troubleshooting issues and answering questions on how to utilize the apps in the most effective way
- Finalized deals and filed records
- Generated quotes, produced sales documents, assisted with billing and payment processing documented customer communications
- Manages orders through the app so that all purchases are collected and delivered on time
CUSTOMER SERVICE REPRESENTATIVE
DHL
01.2016 - 06.2016
- Answered approximately 80+ incoming calls daily providing the highest level of professionalism and knowledgeable service to every customer
- Managed customer complaints and rectified issues to complete satisfaction
- Met or exceeded call speed
- Accuracy and volume benchmarks on consistent basis
- Obtained required documentation to process shipments and support movement
- Handled client inquiries with exceptional professionalism and enthusiasm
- Contacted vendors for information on inbound or outbound shipments
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Answered constant flow of customer calls with minimal wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
San Diego High School
San Diego, CAundefined
Skills
- Project Requirements
- Government Filing
- Reliability and Dedication
- Multi-Line Telephone Systems
Timeline
Customer Service Representative
Navient
07.2023 - Current
ENROLLMENT CONSULTANT
Randstad
07.2022 - Current
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Amazon
08.2017 - 02.2018
CUSTOMER SERVICE REPRESENTATIVE
DHL
01.2016 - 06.2016
CUSTOMER SERVICE SALES REPRESENTATIVE
Kmart
02.2015 - 08.2016
High School Diploma -
San Diego High School
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