Ian Woody
Beloit,WI
Summary
Dedicated Security Administrator skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Security Administrator with extensive background in customer service and risk management. Dedicated to protecting valuable data and intellectual property via robust governance protocols.
Overview
6
6
years of professional experience
Work History
Aviation Security Administrator
Amazon Air
Beloit, Wisconsin
11.2022 - Current
- Outlined and maintained security patching schedule to efficiently address ongoing system issues
- Investigated incidents and wrote reports
- Kept team compliant with security protocols and appearance standards
- Conducted drills to keep security staff on alert and proficient with established plans
- Provided safety reports and data analysis to building managers to inform security processes.
Amazon Associate
Amazon
Beloit, Wisconsin
11.2020 - 11.2022
- Manages order completion by pulling items and ensuring their quality
- Stage orders for delivery
- Operate power equipment on a daily basis for long periods of time
- Constant application of teamwork and time management skills
- Worked varied hours to meet seasonal and business needs
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Consistently grabbed at least 50 packages per hour.
Sales Associate
Lowes Home Improvement
Machesney Park, IL
10.2019 - 11.2020
- Prepared merchandise for sales floor by pricing or tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Kohls Department Store
Machesney Park, IL
08.2019 - 11.2020
- Assisted with marketing and promoting products and services
- Assisted customers on sales floor
- Answered questions on services and merchandise
- Ensured customer satisfaction
- Organized displays and stocked shelves
- Operated sales registers
Hotel Front Desk Clerk
Uhotel
Charleston, IL
07.2018 - 12.2018
- Collected room deposits, fees, and payments
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Resolved service-related problems and documented actions in system
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Ensured compliance with health and safety regulations
- Confirmed relevant guest information and payment methods to prevent fraud
- Trained new staff members in customer service techniques and hotel operations.
Coles County Courthouse
Charleston, IL
08.2017 - 11.2017
- Delivered clerical support by handling range of routine and special requirements
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Sorted, organized, and maintained files
Education
Bachelor of Arts - Political Science And, Psychology
Eastern Illinois University
Skills
- Security Officer Training
- Data Integrity
- Staff Monitoring
- Security Incident Management Software
- Employee Performance Evaluations
- Asset Protection
- Security Processes
- Incident Reports
- Assess Risks
- Background Checks
Timeline
Aviation Security Administrator
Amazon Air
11.2022 - Current
Amazon Associate
Amazon
11.2020 - 11.2022
Sales Associate
Lowes Home Improvement
10.2019 - 11.2020
Sales Associate
Kohls Department Store
08.2019 - 11.2020
Hotel Front Desk Clerk
Uhotel
07.2018 - 12.2018
Coles County Courthouse
08.2017 - 11.2017
Bachelor of Arts - Political Science And, Psychology
Eastern Illinois University
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