Janice Harper
Selma
Summary
Self-motivated Commercial Sales Representative experienced in technical and non-technical fields. Success in price negotiations, service area definition and marketing support. Solid background acquiring new business across wide range of territories and drafting proposals for potential customers. Trained to work in outside sales and direct inside environments.
Overview
27
27
years of professional experience
Work History
Commercial Sales Representative
Marvin's
05.2008 - Current
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction
- Identified business prospects in target markets and developed defined marketing plans to attract new clients
- Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures
- Presented bids and contracts for potential clients to review during meetings
- Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals
- Drafted, submitted and processed sales contracts for orders received
- Demonstrated negotiation skills by closing [Number] premium sales monthly and increasing client retention rate by [Number]%.
Consumer Affairs Specialist
Kellogg's
01.1997 - 02.2008
- Listened closely and understood perspectives on consumer issues and created equitable and fair solutions
- Identified and resolved consumer issues with thorough research and follow-through
- Delivered support to consumer relations team regarding daily workload, special projects and key trends
- Created and maintained reports and databases to track and evaluate follow-through on consumer affairs issues
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts - Accounting And Finance
Strayer University
Washington, DCSkills
- Information Updates
- Health Inspections
- Outbound Calls
- Employee Performance Evaluations
- Promotional Events
- Consultative Sales Techniques
- Customer Consultations
- Issue Resolution
- Payment Method
Timeline
Commercial Sales Representative
Marvin's
05.2008 - Current
Consumer Affairs Specialist
Kellogg's
01.1997 - 02.2008
Bachelor of Arts - Accounting And Finance
Strayer University
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