CAROLYN SOLARES RODRIGUEZ
Queens
Summary
Adept at navigating billing systems and fostering team collaboration, I significantly enhanced billing accuracy at New York Optical. My expertise in insurance verification and a proven track record in resolving complex customer issues underscore my ability to improve operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Specialist
New York Optical
01.2024 - Current
- Researched and resolved billing discrepancies to enable accurate billing
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Worked with multiple departments to check proper billing information
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department
Optical Sales Associate
New York Optical
01.2023 - Current
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment
- Conducted thorough follow-ups with clients after purchases to ensure satisfaction and address any concerns or questions they might have had about their new eyewear products
- Provided informative consultations regarding contact lens options suitable for each customer's lifestyle
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security
Receptionist
New York Optical
11.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
Case Coordinator
Premier Health Home Care
05.2020 - 11.2021
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process
- Managed over 70 assigned cases and projects in 2020-2021
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems
HHA
Premier Health Home Care
03.2019 - 05.2020
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self-confidence
- Improved patient comfort by providing compassionate and attentive care in various daily activities
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience
Call Center Representative
Skyes Enterprises
12.2017 - 02.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner
Education
Associate of Science - Accounting
Borough of Manhattan Community College of The City University of New York
New York, NY12.2024
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
Certification
- Microsoft Office Specialist, Excel Associate, Microsoft
- Home Health Aide (HHA) Certification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Spanish
Timeline
Billing Specialist
New York Optical
01.2024 - Current
Optical Sales Associate
New York Optical
01.2023 - Current
Receptionist
New York Optical
11.2021 - 01.2023
Case Coordinator
Premier Health Home Care
05.2020 - 11.2021
HHA
Premier Health Home Care
03.2019 - 05.2020
Call Center Representative
Skyes Enterprises
12.2017 - 02.2019
Associate of Science - Accounting
Borough of Manhattan Community College of The City University of New York
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