David Marin
San José,Costa Rica
Summary
Experienced Customer Success Manager with over 8 years of experience in customer-facing roles, SaaS account management, sales, and business development. Proven track record in reducing churn, driving customer retention, and enhancing overall satisfaction. Closed high-ticket deals for consulting services.
Bilingual (English/Spanish) with additional strengths in creative writing and storytelling.
Overview
16
16
years of professional experience
Work History
Sales Associate
Slidebean
San Jose, Costa Rica
08.2023 - Current
- Closed high ticket sales for consulting projects valued between $2k and $5k.
- Executed sales calls and email follow-ups to successfully close deals.
- Collaborated in lead qualification and nurturing efforts
Customer Success Manager
Slidebean Inc.
San Jose, Costa Rica
01.2016 - Current
- Set up and managed the Customer Success team for over 8 years.
- Managed customer service and escalations
- SaaS account management
- Created onboarding and retention campaigns, optimizing churn reduction
- Utilized insights from feedback to drive strategic recommendations for product updates.
- Established and handled upselling opportunities
- Collaborated with cross-functional teams to develop strategies for driving customer success.
Customer Service Representative
Amazon
01.2012 - 01.2016
- Retail customer support agent (English and Spanish)
- CreateSpace technical support for self-publishing books
- Top performer
Scriptwriter
La Zaranda Productions
01.2009 - 01.2012
- Resident scriptwriter for national TV soap opera show 'La Pension'
Education
Certificate of Technical Studies - 360 Sales Management
Universidad Central
San Jose, Costa Rica01-2025
Some College (No Degree) - Film And Video Production
Universidad Veritas
Costa RicaSkills
- Client Interaction Skills
- SaaS Customer Success Management
- Onboarding Strategy Development
- Churn Management
- Team Collaboration
- Negotiation Skills
- Analytical Problem Solving
- Written and Oral Communication Skills
- Sales
- Creative writing and Storytelling
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Beginner (A1)
A1
References
References available upon request.
Timeline
Sales Associate
Slidebean
08.2023 - Current
Customer Success Manager
Slidebean Inc.
01.2016 - Current
Customer Service Representative
Amazon
01.2012 - 01.2016
Scriptwriter
La Zaranda Productions
01.2009 - 01.2012
Certificate of Technical Studies - 360 Sales Management
Universidad Central
Some College (No Degree) - Film And Video Production
Universidad Veritas
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