Camille Zamora
Human Resources Specialist
Worth,IL
Summary
Methodical and versatile Human Resources Specialist with 6 years of hands-on experience in consulting Ecommerce-related organizations and start up companies. In-depth knowledge of employee management, training program implementation and HR operational efficiency strategies.
Overview
5
5
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Human Resources Operations Specialist
Benitago Group
New York, New York
01.2022 - Current
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Organized and carried out weekly status meetings to inform staff of developments, goals and tactics as well as best practices suggestions to drive success.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Oversaw and managed hiring process and assisted human resources.
- Partner with hiring managers to align on recruiting needs, maintaining the highest level of confidentiality.
ROCHE, COSTA, EMPLOYEE LIFECYCLE MANAGEMENT
01.2020 - 01.2021
- Execute system data maintenance and administrative activities in support of HR business processes (including recruiting, onboarding, employee moves, terminations, and compensation changes)
- Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting
- Advise HR and business partners on global HR systems and processes
- Actively participate in the development and implementation of continuous improvement initiatives.
HTR REPRESENTATIVE 3M
01.2018 - 01.2020
- Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs
- (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.)
- Identifies escalation trends and opportunities for process change and/or new solutions
- Undertakes all actions required by system and updates Data Base continually
- Investigates and resolves problems and provides solutions which may involve a network of resources
- Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation
- Performs “off-phone” tasks supporting HR related functions as directed
- Assists in identifying areas to improve communications and efficiency of operations and implementing changes
- Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors
Insurance Agent
AMERICAN FAMILY INSURANCE
Phoenix, AZ
01.2017 - 01.2018
- Renewed, enhanced and reinstated customer policies Contacted the insured and provided information regarding lapse in policy and renewals
- I handled billing for pending balances on existing polices
- Key Achievements:
- As an insurance agent, I passed the state licensing for property and casualty exam I can work with insurance in 19 states.
AMAZON
01.2016 - 01.2017
- Resolved product issues and shared benefits of new technology
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- In charge of payroll, time sheets and medical for warehouse staff members
- Key Achievements:
- Demonstrate excellent customer service with returning clients and overall increased customer satisfaction.
Education
High School Diploma -
East Beverly High School
Santa MonicaAssociates Degree - Human Talent
Universidad Americana
Costa RicaBachelor of Science - Business Administration
Laurette International University
San PedroSkills
Benefits and compensation
Training development
Wages and salary
Team Building
Recruitment
Written Communication
Self-Motivated
Teamwork and Collaboration
G-Suite
Certification
Property and Casualty License
Timeline
Human Resources Operations Specialist
Benitago Group
01.2022 - Current
Fundamentals of Digital Marketing
01-2021
ROCHE, COSTA, EMPLOYEE LIFECYCLE MANAGEMENT
01.2020 - 01.2021
HTR REPRESENTATIVE 3M
01.2018 - 01.2020
Certified Customer Success
06-2017
Property and Casualty License
03-2017
Insurance Agent
AMERICAN FAMILY INSURANCE
01.2017 - 01.2018
AMAZON
01.2016 - 01.2017
High School Diploma -
East Beverly High School
Associates Degree - Human Talent
Universidad Americana
Bachelor of Science - Business Administration
Laurette International University