Aaron Zúñiga
Project Manager/ Scrum Master
San Francisco
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Always open to feedback and a firm believer that team work gets miracles done. Always passionate of building trust and professional relationships with clients.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Project Manager, Client Services
Oktara
04.2022 - Current
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Built high-performing teams through effective training, motivation, and retention strategies that supported organizational goals.
- Conducted regular status meetings for clear communication of progress updates, risk assessments, and action items among team members.
- Championed continuous improvement initiatives that resulted in process enhancements leading to greater client satisfaction.
- Balanced competing priorities skillfully while managing multiple concurrent projects without compromising quality or deadlines.
- Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
- Mentored junior team members, enhancing their skills and contributing to overall team performance improvement.
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Reported regularly to managers on project budget, progress, and technical problems.
- Collaborated with cross-functional teams tos ensure product and project completion
Project Manager, Business Developer
The Bridge
06.2017 - 04.2022
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
MBA - Project Management
ADEN Business School
Spain 09.2022 - Current
SCRUM Master - Business Management
MAPO Learning
San Jose, Costa Rica 05.2001 - Apr 2022
Project Management Specialist - Business
George Washington University
United States 09.2021 - 04.2022
Skills
Conflict Resolution
undefinedTimeline
MBA - Project Management
ADEN Business School
09.2022 - Current
Project Manager, Client Services
Oktara
04.2022 - Current
Project Management Specialist - Business
George Washington University
09.2021 - 04.2022
Project Manager, Business Developer
The Bridge
06.2017 - 04.2022
SCRUM Master - Business Management
MAPO Learning
05.2001 - Apr 2022
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