Aaron Solano España Cartago
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
22
22
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Integration Architect
HP, HPE/DXC
Cartago
07.2014 - Current
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Applied effective time management techniques to meet tight deadlines.
- Gained strong leadership skills by managing projects from start to finish.
Infrastructure Service Desk, Operations Lead
HP
Heredia
06.2010 - 07.2014
- Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within C&M environment.
- Oversaw problem resolution to address barriers to operational efficiency.
- Managed and allocated staff and material resources to meet production goals.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Incident Life Cycle Coordinator
HP
Santa Ana
09.2007 - 01.2010
- Entered data, generated reports, and produced tracking documents.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Kept high average of performance evaluations.
Education
High School Diploma -
Angel High School
San Jose 03.1996 - 12.2000
Bachelor of Science - Computer Science
Tecnologico De Costa Rica
Cartago 03.2001 - 02.2005
Bachelor of Science - Computer Science And Programming
Universidad Fidelitas
San Jose 01.2010 - Current
Skills
Web service integration – SOAP, REST, XML, JASONCertifications – ITIL v3
ServiceNow Admin Certified
Acknowledgment of customer needs
Motivational attitude
Technical issues analysis
Technical documents comprehension
Staff education and training
Business negotiation knowledge
Certification
CSA
Timeline
CSA
08-2023
Integration Architect
HP, HPE/DXC
07.2014 - Current
Infrastructure Service Desk, Operations Lead
HP
06.2010 - 07.2014
Bachelor of Science - Computer Science And Programming
Universidad Fidelitas
01.2010 - Current
Incident Life Cycle Coordinator
HP
09.2007 - 01.2010
Bachelor of Science - Computer Science
Tecnologico De Costa Rica
03.2001 - 02.2005
High School Diploma -
Angel High School
03.1996 - 12.2000