Experience in SASS CS and Onboarding Operations with a robust background in operations management, in dynamic startup environments. Experience working in IT clinical operations. Adept at leading strategic initiatives, ensuring adherence to budgetary and timeline expectations, and developing comprehensive organizational plans and operational models. Exceptional at defining roles, establishing performance metrics, BPO hiring and implementing remote monitoring and trial operation strategies. Strong leadership, strategic thinking, and communication skills, combined with a track record of successfully managing budgets and adapting to organizational changes.
Managing, hiring, onboarding and coaching teams
Building employee training and user onboarding
Managing crisis situations
Team morale
Strategic Planning
SAAS Product management
Automation of CSM systems
Client Retention and account growth
Collecting data, converting into insights
Experience working in a clinical IT environment
Understanding, and implementing CX metrics
Measuring KPI's
Designing customer onboarding programs
Managing, hiring, onboarding and coaching teams