Adelita Ponce Martínez
Liberia,Costa Rica
Summary
Dynamic professional with a proven track record in hospitality and customer focus, honed at Banco de Costa Rica and other esteemed organizations. Excelled in enhancing guest experiences through innovative solutions and effective communication. Skilled in process improvement and compliance, ensuring top-notch service and operational excellence.
Overview
8
8
years of professional experience
Work History
Quality Assurance Assistant
Integrated food Service
, United States
06.2023 - 01.2025
- Inspecting industrial production to make sure food is safe to eat according to the Standard Operation Practices
- Attend compliances from customers and bring resolutions
- Review records and documents, to keep information filed for the company
Administrative Assistance
Discovery Zapotal
, Costa Rica
11.2021 - 02.2023
- Providing assistance when booking trips and flies in order to generate a very unique experience in Costa Rica
- Aiding other departments in order to synchronize the operation by having everything on time for guests
- Bringing support of translations when guests need to find local services, assisting banks, government institutions and also providing advice for better options when needed
- Finding better options on the market for transportation, food and adventures
Finance Assistance
Península Papagayo
, Costa Rica
09.2017 - 10.2021
- Measure final reports for owners, detailing their expenses in the community
- Coordinate sustainability activities in order to get blue flag certifications
- Support the accounting team with the daily activities
Cashier
Banco de Costa Rica
Tibás, Costa Rica
04.2017 - 08.2017
- Assist customers and bring the support they need
- Make each visit a unique experience suggesting how is the best way to make their transactions
- Support clients in their questions and bring the required attention to their concerns
Education
Degree - Business Management
Universidad de Costa Rica
Costa Rica01.2020
Bachelor’s - Business Management
Universidad De Costa Rica
Costa Rica01.2016
Skills
- Guest experience
- Hospitality
- Communication
- Interpersonal skills
- Innovation
- Creativity
- Immediate availability
- Customer focus
- Validation protocols
- Process improvement techniques
Improvingcertifications
- Ecologic Blue Flag Program Contribution, Peninsula Papagayo, 05/20
- Advanced Excel Course, Instituto Invenio de Tecnologias Emergentes & Peninsula Papagayo, 05/19
Languagecertifications
- English as Second Language, intermediate level, Maxine Waters Employment Preparation Center, California, CA, USA, 05/24
- B2+ English certification, MCER, Idioma Internacional, 05/22
- Conversational English for Commercial Field, INA, 05/15
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Quality Assurance Assistant
Integrated food Service
06.2023 - 01.2025
Administrative Assistance
Discovery Zapotal
11.2021 - 02.2023
Finance Assistance
Península Papagayo
09.2017 - 10.2021
Cashier
Banco de Costa Rica
04.2017 - 08.2017
Degree - Business Management
Universidad de Costa Rica
Bachelor’s - Business Management
Universidad De Costa Rica
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