Adrian Viquez Astorga
San Pedro, San José,San Jose
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Overview
12
12
Years of Customer Service and Satisfaction experience
4
4
Years of Remote Technical Support
1
1
Year of Brazilian Customer Support
Work History
Brazilian Seller Support Associate
Amazon
Calle Blancos, San Jose
06.2019 - 02.2021
- Point of contact for external clients.
- Coach new hires during their onboarding process, making sure they adhere to the role's best practices.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained excellent attendance record, consistently arriving to work on time.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Customer Satisfaction Specialist
SmileDirectClub
Río Segundo, Alajuela
09.2018 - 12.2018
- Addressed customer concerns and inquiries regarding the product itself either before or after purchase.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Chat Representative
Teleperformance
San Jose, San José
06.2017 - 02.2018
- Handled inbound customer chat conversations from various websites.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Cultivated relationships with new customers and maintained good partnerships with existing support groups.
Managed Print VIP Specialist
HP Enterprise Services
AFZ, Heredia
06.2011 - 01.2015
- Developed team communications and information for meetings.
- Used critical thinking to break down technical problems, evaluate solutions and make fast decisions.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed minor preventative maintenance and mechanical repairs on equipment. (Remotely for bigger clients)
Kindle Technician Level 3
Amazon Kindle
Lagunilla, Heredia
12.2009 - 03.2010
- Worked closely with Kindle Technicians of lower levels to maintain optimum levels of communication to effectively and efficiently complete projects.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
Amazon Customer Support
Amazon
Lagunilla, Heredia
06.2009 - 12.2009
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
01.2003 - 11.2008
Digital Animation Major - Digital Arts
01.2009 - 12.2012
English Language Course
01.2009 - 06.2009
Psychology
01.2020 - Current
Brazilian Language Course
02.2019 - 10.2020
Skills
Time management and task ditribution
Highly collaborative
Technical support and assistance
Basic IT support
End user support
Technical documents comprehension
Customer service expert
Adaptability
Good listening skills
Excellent work ethic
Conflict resolution
MS Office
Game rules
Motivational techniques
Effective communication
First Aid and CPR
Written documentation
Technical troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Universidad Latina De Costa Rica - , Psychology
01.2020 - Current
Brazilian Seller Support Associate - Amazon
06.2019 - 02.2021
Centro De Estudos Brasileiros - , Brazilian Language Course
02.2019 - 10.2020
Customer Satisfaction Specialist - SmileDirectClub
09.2018 - 12.2018
Customer Service Chat Representative - Teleperformance
06.2017 - 02.2018
Managed Print VIP Specialist - HP Enterprise Services
06.2011 - 01.2015
Kindle Technician Level 3 - Amazon Kindle
12.2009 - 03.2010
Amazon Customer Support - Amazon
06.2009 - 12.2009
Universidad Veritas - Digital Animation Major, Digital Arts
01.2009 - 12.2012
Centro Cultural Costa Rica - Norteamérica - , English Language Course
01.2009 - 06.2009
Colegio Salesiano Don Bosco - High School Diploma,
01.2003 - 11.2008