Adrián Vargas Quirós
Mechanical Engineer
Heredia
Overview
2
2
years of professional experience
Work History
Mechanical Design Engineer
Triz Engineering
Barreal, Heredia
03.2022 - Current
- Developed design of trucks (parts, modules and models) using 3D CAD software (Siemens, NX) overseeing production processes from conception to completion of projects.
- Collaborated with clients, engineers, contractors and suppliers on projects to define and document design requirements.
- Checked design compliance with product specifications and standards requirements.
- Documented products and processes using Siemens Team Center to document release notes and designs.
- Drew up blueprints for truck designs, outlining mechanical project scopes, specifications and special details.
Design Engineer Intern
RST Ingeniería
Escazú, San José, Costa Rica
10.2021 - 01.2022
- Provided technical engineering support and project management for design, engineering and development of mechanical plans for houses, buildings and hotels.
- Supported the design of utilities, HVAC, ducts, pipes, for general manufacturing and institutional facilities.
- Reviewed design requirements and identified appropriate materials to use in development of solutions.
- Communicated with suppliers on raw material specifications, dimensions and pre-construction approvals.
- Researched and selected new and replacement equipment required on projects based on requirements.
- Used software such as HVAC Solutions Pro, Carrier's Hourly Analysis Program (HAP), System Syzer, VRF Selection Tools, Chemours Refriferant Expert, Duct Sizer, Daikin's VRV Xpress.
Customer Care and Scheduling Agent
Smile Direct Club
Escazú, San José, Costa Rica
12.2017 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns regarding their aligners.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Seasonal Customer Service and Kindle Tech Support
Amazon
Calle Blancos, San José, Costa Rica
10.2012 - 02.2013
- Resolved customer technical issues (kindle regarding) by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Adapted to new applications and maintained knowledge of current technologies.
Tech Support Level 1 and Customer Service Agent
Convergys
Barreal, Heredia, Costa Rica
11.2011 - 05.2012
- Provided Tier 1 IT support to non-technical external users through desk side support services (cable boxes, modems, phones, ATA's).
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Education
Bachelor's Degree - Mechanical Engineering
Universidad De Costa Rica
San Pedro, San José 03.2014 - 04.2021
Bachelor's Degree - Library Science
Universidad De Costa Rica
San Pedro, San José03.2013
Bachelor's Degree - Computer Engineering
Universidad De Costa Rica
San Pedro, San José, Costa Rica12.2012
High School Diploma -
Liceo Del Este High School
San Miguel, Heredia12.2009
Skills
- Handling of 2D and 3D design and management packages (AutoCAD, Solidworks, Fusion 360, Siemens NX, Siemens Team Center)
- Handling of Office packages (Word, Excel, Powerpoint, Access, Project), Internet (Google Chrome, Firefox, Safari, Edge), OS (Windows, Mac OS, Linux) and mobile OS (Android, IOS)
- Handling of programming languages (MatLab, LATEX)
- Knowledge of CAE modeling packages (COMSOL, Ansys)
- Knowledge of design packages (Photoshop, GIMP)
- Knowledge in tech support of equipment and computers
- Majority trajectory in Customer Service both by telephone, mail, chat, as well as in person, face-to-face personal treatment
- Excellent interpersonal skills and dealing with clients and staff
- Great manager of search and dissemination of information
- Used to work under pressure, multitasking and for objectives
OTHER COURSES
- Technician: 3D Oral Care Design. 10/2021 - Current Instituto Vargas Matamoros, San José, Costa Rica.
- English Technician: Ejecutivo Especializado en Inglés para Centros de Servicio. 10/2011 Instituto Nacional de Aprendizaje - Heredia, Costa Rica
- Technician: Computers Operator. 12/2009 Liceo del Este, Heredia, Costa Rica
Languages
Spanish: Native
English: B2+
Timeline
Mechanical Design Engineer
Triz Engineering
03.2022 - Current
Design Engineer Intern
RST Ingeniería
10.2021 - 01.2022
Customer Care and Scheduling Agent
Smile Direct Club
12.2017 - 04.2018
Bachelor's Degree - Mechanical Engineering
Universidad De Costa Rica
03.2014 - 04.2021
Seasonal Customer Service and Kindle Tech Support
Amazon
10.2012 - 02.2013
Tech Support Level 1 and Customer Service Agent
Convergys
11.2011 - 05.2012
Bachelor's Degree - Library Science
Universidad De Costa Rica
Bachelor's Degree - Computer Engineering
Universidad De Costa Rica
High School Diploma -
Liceo Del Este High School
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