Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic
Aethan Lowe

Aethan Lowe

San José

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Technology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CONCENTRIX
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.

Tier 1 Technical Support Advisor

GIGMOS SOLUTION
09.2021 - 10.2022
  • Collaborated with team members to share best practices and improve overall service quality.
  • Delivered exceptional service under pressure during peak periods or system outages, maintaining professionalism at all times.
  • Reduced escalations to Tier 2 support by utilizing extensive product knowledge and problem-solving skills.
  • Monitored customer satisfaction metrics and adjusted support strategies accordingly for continuous improvement.
  • Conducted regular reviews of system logs and performance metrics to identify trends or anomalies that may signal areas for improvement in the Azure environment.
  • Evaluated emerging technologies related to Microsoft Azure services to identify areas for future growth or improvement initiatives within the organization''s IT landscape.
  • Troubleshot complex issues within the Azure environment, delivering timely resolutions to minimize downtime and maintain optimal performance levels.

CELLAR MANAGER I

CLARYTA SOTO CARVAJAL I
01.2019 - 12.2020
  • Provided exceptional customer service, addressing inquiries about specific wines or wineries with in-depth knowledge and expertise.
  • Organized private tastings for VIP clients, showcasing an exceptional selection of wines from the cellar collection that exceeded client expectations.
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Education

SYSTEMS ENGINEERING - Cyber Security

UNIVERSIDAD CENTRAL
San Jose, Costa Rica
01.2028

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Live chat support
  • Azure Active Directory
  • Azure Monitor
  • Azure Virtual Machines

References

  • Adrián Ruiz R, Magister Scientidae in Environmental and Sustainability Development, University Researcher and Professor, pana36@hotmail.com, (+55) 97175 5667, (+506) 60174615
  • Yostin Ferreto, Supplu Chain Manager, Amazon Costa Rica, (+506) 8527 1242
  • Anthony Rugama, Cloud Solution Architect, Microsoft Costa Rica, (+506) 6441 9069

Certification

  • Fundamentals of computer networking Training - 2020/2021
  • Certified Azure Fundamentals, Microsoft - 2020

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Customer Service Representative

CONCENTRIX
05.2023 - Current

Tier 1 Technical Support Advisor

GIGMOS SOLUTION
09.2021 - 10.2022

CELLAR MANAGER I

CLARYTA SOTO CARVAJAL I
01.2019 - 12.2020

SYSTEMS ENGINEERING - Cyber Security

UNIVERSIDAD CENTRAL

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Aethan Lowe