Akash Haider
West Palm Beach,FL
Summary
Friendly and efficient Customer Support Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Roadside Assistance standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
7
7
years of professional experience
Work History
ERS Customer Advocate
AAA Michigan
Dearborn, MI
12.2023 - Current
- Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns
- Maintained accurate records of all roadside assistance requests and services provided
- Documented customer complaints and reported them to supervisors for resolution
- Completed daily paperwork accurately including timesheets, expense reports.
Customer Support Representative
Agero, Inc
Medford, MA
01.2021 - 09.2023
- Documented conversations with customers to track requests, problems and solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Asked probing questions to determine service needs and accurately input information into electronic systems
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Transportation Dispatcher
RFC Towing
West Palm Beach, FL
09.2016 - 12.2020
- Maintained current knowledge of all personnel in field and all completed Calls or delays
- Reported delays, accidents or other traffic and transportation situations
- Kept detailed and updated records of calls in physical and electronic databases
- Communicated with individuals within inbound call center setting to complete dispatch support for calls
- Accurately and efficiently responded to over 50 daily requests
- Tracked all changes in computer system to keep records current and accurate
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Education
Some College (No Degree) - Basic College
Palm Beach State College
Skills
- Call center experience
- Credit card payment processing
- Report creation
- High-energy attitude
- Problem-solving abilities
- Adaptive team player
- Inbound and outbound calling
- Quality control
- Business development understanding
- Customer relations
Timeline
ERS Customer Advocate
AAA Michigan
12.2023 - Current
Customer Support Representative
Agero, Inc
01.2021 - 09.2023
Transportation Dispatcher
RFC Towing
09.2016 - 12.2020
Some College (No Degree) - Basic College
Palm Beach State College
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