Alan Al Hameedi
Doha
Summary
Fluent in three languages and passionate about IT and electronics in all of them. I have a background in Operating Research and Electrical Engineering, but have always pursued my interests in computers and related fields. Currently pursuing a position where I can bring immediate value and continue to grow my skill set.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
IT TECHNICIAN
Nevada Rural Housing Authority
12.2021 - 7 2023
- Managed daily IT operations, including, but not limited to, maintenance of IT ticket portal, setting up laptops for new users as needed, setting up workstations with monitors and docking stations, monitoring servers and network, etc
- Maintained, troubleshot, and repaired networked computers, printers, tablets, phones, and other approved end-user devices
- Installed, tested, documented, and maintained desktop systems
- Maintained network security and provided continuing training to end users to ensure safe virtual practices
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Installed and maintained security cameras and other AV equipment at multiple sites.
IT TECHNICIAN
Legislative Counsel Bureau, Nevada Legislature
10.2020 - 09.2021
- Performed a variety of professional customer support activities across many areas of the LCB
- Helped support and troubleshoot infrastructure and business systems
- Monitored and updated asset management database to guarantee fluidity in workflow and asset allocation
- Responsible for suggesting new configurations for unique and upcoming hardware deployments
- Managed hardware placement, troubleshooting and replacement
- Primary contact through vendor portals for service requests and replacement parts (Dell TechDirect certified)
- Responsible for imaging and prepping all desktops and laptops
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
IT TECHNICIAN
GI Consultants
05.2019 - 11.2019
- Part of a team of four members responsible for IT maintenance of four sites including all employees, physicians, and patients
- Responsible for installation, support and repair of computers, software, and other devices
- Solely responsible for ticketing system (800-1,000 monthly)
- Traveled between four sites in two cities to deal with hardware/software issues and medical procedure rooms
- Streamlined IT support processes, resulting in increased productivity within the department.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Point of contact for outside vendors (i.e banking systems, printers, etc.).
IT TECHNICIAN
The American University of Iraq
03.2016 - 10.2018
- Part of a team of five members who were the main point of contact for IT issues and maintenance for over 1700 faculty, staff, and students
- Managed the installation, support and repair of computers, software, and other devices
- Handled Help Desk issues; Liaised with other departments to resolve IT issues
- Responded to faculty/staff and campus issues in a timely and professional manner
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Commended for professionalism and excellence in the workplace.
BOOKSTORE ASSISTANT
The American University of Iraq
02.2012 - 03.2016
- Helped implement a new POS system to streamline sales as the university expanded in capacity
- Performed retail sales activities (i.e Sales, buybacks, refunds; process cash and any special program purchases)
- Managed efficient use of Ricoh printing machines to ensure effective production
- Contributed to a positive store atmosphere with excellent customer service skills and a welcoming demeanor.
- Streamlined inventory management by conducting regular audits and maintaining accurate records.
OWNER/MANAGER
Senat Company
01.2009 - 12.2011
- Operated a computer repair business and internet café before in-home internet was widely available in the region
- Handled day to day operations, accounting, and all hiring
- Handled Hardware and software installations and other computer repair issues
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Hired trained, and managed a high-performing team of five employees dedicated to achieving company goals
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Associate of Science - Electronics
Technical Institute of Slemani
Slemani, Iraq 09.2008 - 05.2010
Bachelor of Science Operations Research -
Al Rafidain University
Baghdad, IraqSkills
Superb Customer Service
Help Desk Operations
Operating system management
Hardware Configuration
Timeline
IT TECHNICIAN
Nevada Rural Housing Authority
12.2021 - 7 2023
IT TECHNICIAN
Legislative Counsel Bureau, Nevada Legislature
10.2020 - 09.2021
IT TECHNICIAN
GI Consultants
05.2019 - 11.2019
IT TECHNICIAN
The American University of Iraq
03.2016 - 10.2018
BOOKSTORE ASSISTANT
The American University of Iraq
02.2012 - 03.2016
OWNER/MANAGER
Senat Company
01.2009 - 12.2011
Associate of Science - Electronics
Technical Institute of Slemani
09.2008 - 05.2010
Bachelor of Science Operations Research -
Al Rafidain University
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