Alan Blakeley

• B2B wagering software and online casino integrations including: pricing model, QA, billing management and user interface production.
• Supervised daily operations and cross selling functions to maximize revenue, customer satisfaction and business efficiency.
• Produced and implemented customer promotional programs that resulted in extensive revenue growth over the last 5 years.
• Liaised between customers and organization with particular focus on working with B2B software delivery, accessability and usages.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Planned marketing initiatives and leveraged referral networks to promote business development.
• Came up with detailed plans to enhance sales management and prioritize long-term business goals.
• Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
• Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
• Consulted with product development teams to enhance products based on customer interest data.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.

Generated, pursued and converted potential clients. Developed extensive processes to ensure customer care and customer service.