Alberto Amador
Former Business Owner, Tech Support Specialist
San José, Costa Rica,SJ
Summary
Detail-oriented Business Owner/Operator lends superior savvy to meet day-to-day and long-term strategic planning needs. Boasts strong 11-year career serving as key stakeholder in all organizational decisions. Particular focus on maintaining strong environment of CRM excellence and relationships with key suppliers and contractors. Proven track record in cultivating proactive aims to help business operations flourish.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Business Owner/Operator
Self-employeed - iRepair Panamá
Panama, Panama
11.2011 - 09.2022
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as principal stakeholder over organization's complete operations.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Optimized team hiring, training and performance (Teams of 10-20 people).
- Trained and motivated employees to perform daily business functions.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Monitored spare parts inventory and addressed shortages with purchasing personnel (with over 10 overseas venders).
- Put together realistic budgets based upon costs and fees for successfully operating business.
Apple Certified Macintosh Technician
Mac Store
Panama, Panama
09.2007 - 11.2011
- Managed call flow to respond to technical support needs of customers.
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Utilized Apple diagnostic tools to identify and solve variety of technical issues.
- Utilized CRM/POS to appropriately document transactions and pertinent interactions.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Analyzed trends to document emerging issues.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- 5,000+ repairs
Education
Some College (No Degree) - Ingeniería Comercial
Aden University
Panamá, Panamá 02.2021 - Current
Some College (No Degree) - Marketing And Graphic Design
Universidad Latina De Panamá
Panama 01.2007 - 07.2009
High School Diploma -
Instituto Tecnologico Barú
Panamá, Panamá 03.2006 - 12.2006
Skills
Tech Support
Spanish (Native or Bilingual)
English (Professional Working)
Microsoft Office
Apple iWork
Accomplishments
- Certificate of Completion(OpenBootcamp) - Software Development Basics
- Certificate of Completion(OpenBootcamp) - Basics of JAVA
- Certificate of Completion(OpenBootcamp) - Programming concepts
Timeline
Some College (No Degree) - Ingeniería Comercial
Aden University
02.2021 - Current
Business Owner/Operator
Self-employeed - iRepair Panamá
11.2011 - 09.2022
Apple Certified Macintosh Technician
Mac Store
09.2007 - 11.2011
Some College (No Degree) - Marketing And Graphic Design
Universidad Latina De Panamá
01.2007 - 07.2009
High School Diploma -
Instituto Tecnologico Barú
03.2006 - 12.2006