Alberto Tenorio Vargas
San Marcos de Tarrazú,Costa Rica
Summary
Dynamic Medical Video Interpreter with extensive experience at AMN Healthcare, excelling in
real-time interpretation and ensuring cultural sensitivity. Proficient in troubleshooting and
remote support, I am detail-oriented and adaptable, consistently enhancing communication
between medical professionals and patients while upholding HIPAA standards.
Overview
18
18
years of professional experience
Work History
Medical Video Interpreter
AMN Healthcare
08.2016 - Current
- Provide real-time interpretation between medical professionals and patients in clinical settings.
- Ensure accuracy and cultural sensitivity during communication.
- Handle confidential information following HIPAA standards.
Medical & Customer Service Interpreter
Language Line Solutions
06.2014 - 07.2016
- Delivered remote interpretation for medical and general customer service calls.
Technical Support Representative
Sykes – Western Digital
03.2013 - 05.2014
- Resolved technical issues for customers using Western Digital products.
- Provided clear guidance on product usage and troubleshooting methods.
Customer Service Representative
Amazon
09.2012 - 12.2012
- Assisted customers with product inquiries and service-related questions.
- Managed customer accounts and updated information in the database.
Correspondence Team Member
BA Continuum Costa Rica
08.2010 - 06.2012
- Collaborated with team members to maintain efficient operational workflows.
- Processed and responded to financial correspondence for clients.
Loan Counselor I – Collections
BA Continuum Costa Rica
06.2009 - 08.2010
- Assisted clients in understanding loan options and eligibility criteria.
- Assisted clients with loan payments and financial counseling.
Customer Service Representative
Teletech TWCNYC
02.2008 - 05.2009
- Assisted customers with product inquiries and service-related questions.
- Provided customer support for cable, phone and internet services.
Education
Vitek Academy
01-2025
Universidad De Costa Rica
01-2024
Universidad De Costa Rica
01-2022
Cisco Networking Academy
01-2022
Universidad De Costa Rica
01-2013
Universidad De Costa Rica
01-2013
American Business Academy Jan 2007
01-2007
Liceo De Tarrazú
01-2006
Some College (No Degree) -
Universidad Fidélitas
Skills
- Python
- Azure Cloud Fundamentals
- Linux basics
- MS Office
- Networking (CCNA)
- Remote support
- Team player
- Adaptable
- Proactive
- Detail-oriented
- Valid B-1 driver's license
- Real-time interpretation
- Attention to detail
- Troubleshooting techniques
Timeline
Medical Video Interpreter
AMN Healthcare
08.2016 - Current
Medical & Customer Service Interpreter
Language Line Solutions
06.2014 - 07.2016
Technical Support Representative
Sykes – Western Digital
03.2013 - 05.2014
Customer Service Representative
Amazon
09.2012 - 12.2012
Correspondence Team Member
BA Continuum Costa Rica
08.2010 - 06.2012
Loan Counselor I – Collections
BA Continuum Costa Rica
06.2009 - 08.2010
Customer Service Representative
Teletech TWCNYC
02.2008 - 05.2009
Vitek Academy
Universidad De Costa Rica
Universidad De Costa Rica
Cisco Networking Academy
Universidad De Costa Rica
Universidad De Costa Rica
American Business Academy Jan 2007
Liceo De Tarrazú
Some College (No Degree) -
Universidad Fidélitas