Aldara Ruiz
San Jose, Costa Rica
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Amazon
2022.09 - 2024.11
- Order tracking
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Make refunds
- Responded to customer requests for products, services, and company information.
AGENTE DE CALL CENTER
Concentrix
2020.08 - 2022.01
- Solving technical problems for clients
- Software tool management
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Executive Secretariat -
Colegio Técnico Profesional Uladislao Gómez Solano
San Jose, Costa Rica01.2020
BACHELOR'S DEGREE IN SECONDARY EDUCATION -
Colegio Técnico Profesional Uladislao Gómez Solano
San Jose, Costa Rica01.2020
AUXILIAR VETERINARIO -
CEFI
Limón, Costa Rica01.2025
Skills
- Empathetic and genuine
- Conflict resolution
- Task prioritization
- Technical troubleshooting
- CRM software
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Power point
Certification
- Excel, Santander-in progress
- Programming, Alura Latam-Jan. 2023
- Programming logic practice with games and animations, Alura Latam-Jan. 2023
Languages
English
Professional Working
French
Limited Working
Spanish
Native or Bilingual
Timeline
Customer Service Agent
Amazon
2022.09 - 2024.11
AGENTE DE CALL CENTER
Concentrix
2020.08 - 2022.01
Executive Secretariat -
Colegio Técnico Profesional Uladislao Gómez Solano
BACHELOR'S DEGREE IN SECONDARY EDUCATION -
Colegio Técnico Profesional Uladislao Gómez Solano
AUXILIAR VETERINARIO -
CEFI