Aleathia Greene
St Helena Island,SC
Summary
Versatile Project Coordinate with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
15
15
years of professional experience
Work History
Project
Clearwave Fiber
Beaufort, SC
02.2019 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
Customer Service Representative
Hargray Communications Group Inc.
09.2016 - 01.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped drive sales goals and achieve monthly quotas.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Time Warner Cable
01.2009 - 08.2016
- Activates new accounts as well as upgrades, downgrades, disconnects and reconnects services.
- Operates computerized systems to record data, make corrections or completed required follow up.
- Solves customers problem within company service policies and guidelines, utilizing approved procedures.
- Schedule service installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture important customer data for measurement.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Liberty University
Savannah, GA01-2014
Technical College of The Lowcountry
Beaufort, SC01-2006
Skills
- Customer Inquiries
- Multiple Priorities Management
- Data Collection
- Project Coordination
- Customer Service
- Detail Oriented
- Problem-Solving
- Compliance Enforcement
- Time Management
- Attention to Detail
Timeline
Project
Clearwave Fiber
02.2019 - 04.2024
Customer Service Representative
Hargray Communications Group Inc.
09.2016 - 01.2019
Customer Service Representative
Time Warner Cable
01.2009 - 08.2016
Liberty University
Technical College of The Lowcountry
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