ALECIA HUDSON
Lawrenceville,GA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Poised Dispatcher offering many years of experience. Well-versed in shipping policies, delivery requirements, and driver practices. Works efficiently and maintains professional demeanor in stressful situations.
Overview
25
25
years of professional experience
Work History
Customer Service/ Dispatcher
Mitchell transportation
Lawrenceville, GA
03.2022 - Current
- Analyzed data from surveys to determine levels of customer satisfaction.
- Scheduled service calls for customers based on their needs and geographic location.
- Collaborated with team members to identify effective strategies for resolving complex issues.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Verified driver credentials prior to assigning them a route or task.
- Ensured compliance with safety regulations and company policies.
- Provided timely updates to customers regarding their orders or requests.
- Assigned drivers to appropriate routes based on customer needs.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Maintained logs of all incoming calls and assigned tasks.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Participated in team meetings discussing changes in procedures or processes.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Received and dispatched calls for emergency services.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Matched bills of lading and reconciled quantities to verify items shipped.
- Managed daily delivery and work schedules to maximize coverage.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Addressed questions, problems or requests for service or equipment.
Phlebotomist/ Covid Screening
Physicians reference laboratory
Kansas City, Missouri
01.2020 - 03.2022
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Assisted in the training of new phlebotomists.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Conducted various blood tests and updated results into paper and electronic charts.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Phlebotomist
Quest Laboratories/ Account representative
Lawrenceville, Georgia
01.2013 - 09.2016
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Performed quality control tests on collected specimens.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Prepared and packaged specimens for courier transport.
Hotel Front Desk Supervisor
Stadium inn
Kansas City Missouri , Missouri
01.2000 - 01.2013
- Performed administrative duties as required such as filing paperwork or updating records.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Maintained daily records of room availability and rates.
- Assisted guests with check-in and check-out procedures as needed.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Performed administrative duties such as filing documents, preparing correspondence.
- Ensured that all safety protocols were followed at the front desk area.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Assisted with room reservations, changes and cancellations.
- Greeted guests in a professional and friendly manner.
- Managed cash drawer according to established accounting guidelines.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Assisted guests at check-in, providing information on various services within hotel.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Input and confirmed reservations for guests.
Education
Phlebotomy Certificate - Phlebotomy
St Lukes School of Phlebotomy
Kansas City, Missouri 05-1991
Some College (No Degree) - Business
Kansas City Business School
Kansas City, MOSkills
- Escalation management
- Dispute Resolution
- De-Escalation Techniques
- Follow-up skills
- Data Entry
- Customer Relations
- Verifying coverage
- Adjusting routes
- Stress Tolerance
- Processing orders
- Critical thinker
- Schedule Coordination
- Route Planning
- Dispatching procedures
- Updating logs
- Training new hires
- Incident Reporting
- Driver communication
- Route Navigation
- Service Coordination
- Guest Relations
- Greeting guests
- Multi-Line Phone Systems
- Correspondence Management
- Auditing
- Reservations
- Reservation Processing
- Professional Appearance
- Payment handling
- Microsoft Office
- Guest Reception
- Customer Service
- Administrative Support
- Payment Collection
- Front Desk Management
- Switchboard Operation
- Written Communication
- Invoicing and Billing
- Staff Scheduling
- Professionalism
- Two-Way Radio Operation
- Self Motivation
- Staff Training
- Staff Supervision
- Problem-Solving
Timeline
Customer Service/ Dispatcher
Mitchell transportation
03.2022 - Current
Phlebotomist/ Covid Screening
Physicians reference laboratory
01.2020 - 03.2022
Phlebotomist
Quest Laboratories/ Account representative
01.2013 - 09.2016
Hotel Front Desk Supervisor
Stadium inn
01.2000 - 01.2013
Some College (No Degree) - Business
Kansas City Business School
Phlebotomy Certificate - Phlebotomy
St Lukes School of Phlebotomy
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