Arts
Alejandra Dinarte
Administrative Assistant
San José,SJ
Summary
Organized and dedicated Executive & Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Executive Assistant to Funders
Slidebean SRL
Mata Redonda, Costa Rica
04.2021 - Current
- Reporting directly to the Founders & CEO have to provide executive support in a one- on-one working relationship
- Responsible for providing variety and range from routine to complex administrative, clerical, and office duties, including oral and written communications, business contacts, calendar, meetings, travel arrangements, and special projects
- As Executive Assistant, received general direction from the Founders & CEO and interact with Senior Officers and Executive team members as well as Board members of the organization,
- Must understand responsibilities, needs, and priorities of Founders &
- EO and maintain high level of confidentiality.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Kept expenses as per company budget by implementing cost-saving initiatives that addressed long-standing problems
Customer Service Representative
Equifax Costa Rica
Heredia
11.2021 - 04.2022
- Handle consumer requests received via phone, mail, e-mail, fax or walk in.
- Perform verifications of any information maintained on the credit file
- Serve as back-up to other Equifax or outsourcing locations in regards to consumer contacts
- Complete consumer dispute/inquiry cases from beginning to end using CCMS and ACRO
- Recommend changes or additions to existing consumer service policies, practices, or procedures
Patient Coordinator
PRISMA DENTAL, Pavas
Rohrmoser, San Jose
06.2019 - 11.2020
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted in resolving facility discrepancies by participating in resident surveys.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coached new employees on administrative procedures, company policies and performance standards.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Provided complete patient assessments and communicated with patients to understand medical histories
Operations Administrative Assistant
MorValue Management Corp
Miami, FL
01.2012 - 03.2019
- Responsible for records, operations and central point of contact for clients
- Effective coordination of administration, increasing productivity
- Handling and Resolving complaints, concerns and suggestions, and enforcing Rules & Regulations
- Assure client's satisfaction by creating superior services standards and complying with Florida Business Department Regulations
- Recognized for hight attention to detail and ability to prioritize office task
- Ability to multi-task to comply within deadlines.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Promptly responded to tenant complaints and concerns for over 950 properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Import Specialist
Expeditors International of Washington
Miami, Florida
04.2003 - 04.2011
- Responsible to coordinate air import shipments
- Handling special accounts between Asia, North, Centra and South America through the United States as Samsung Electronics, Eaton Electrical, Hanesbrand Inc, Hewlett Packard, Sun-micro System, VF Sport wear, GE Health Care & GE Industrial System.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
- Insured cargo against loss, damage or pilferage.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Led projects and analyzed data to identify opportunities for improvement.
- Coordinated scheduling and booking of more than 250 weekly transportations
Education
Associate of Technology - Digital Marketing
Universidad Americana
San Jose 06.2020 - Current
Associate of Technology - Business Administration, Management and Operations
Universidad Politécnica Internacional Costa Rica
San Jose 01.2022 - Current
Skills
Customer ServiceOperations ManagementInternational Logistics
Complaint resolution
Creative problem solving
CRM
Websites
Certification
Risk Management for Projects
Interests
Movies
Cooking
Business
Traveling
Timeline
Associate of Technology - Business Administration, Management and Operations
Universidad Politécnica Internacional Costa Rica
01.2022 - Current
Customer Service Representative
Equifax Costa Rica
11.2021 - 04.2022
Risk Management for Projects
08-2021
Introduction to Project Management with ClickUp
05-2021
Executive Assistant to Funders
Slidebean SRL
04.2021 - Current
Associate of Technology - Digital Marketing
Universidad Americana
06.2020 - Current
COVID-19 Contact tracing
06-2020
Patient Coordinator
PRISMA DENTAL, Pavas
06.2019 - 11.2020
Risk Management for Projects
02-2019
Operations Administrative Assistant
MorValue Management Corp
01.2012 - 03.2019
Import Specialist
Expeditors International of Washington
04.2003 - 04.2011