Alejandra Hernández Cubillo
Www.linkedin.com/in/alejandra-hdzc
Summary
I am a young woman passionate about continuous learning and personal and professional growth. My constant desire to acquire new knowledge and skills drives me to explore various fields and adapt to the changing challenges of the workforce.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ITS InfoCom
San Jose, Pavas
03.2024 - Current
- Efficiently resolve technical inquiries and issues over the phone.
- Maintain a high level of customer satisfaction through friendly and professional service.
- Coordinate with various departments to ensure proper execution of internal processes and customer satisfaction.
- Knowledge of administrative and operational support processes.
Professional Internship
Walmart EBS
Heredia , Lagunilla
10.2022 - 12.2022
- User support for technical issues.
- Creation of equipment usage manuals and proper equipment shutdown procedures.
- Physical maintenance of equipment (disassembly and cleaning of computer equipment).
- Conducted a laboratory project in the data center.
Education
Degree in Systems Engineering - Technology Education
Castro Carazo
San José Employability Program. -
Empléate Program: Skills For Life
Aliarse09-2024
Certification CompTIA Sec 601+ -
Cybersecurity Bootcamp CompTIA Sec+ 601
IBM, FutureUp, Cybersec Cluster, CINDE12-2023
High School Diploma -
Colegio Técnico Profesional De Pavas
San José 02-2022
Skills
- Problem-solving abilities
- Client Relations
- Teamwork
- Adaptability
- Communication
- Technical Support
Volunteering
Ideas en Acción – San José
Technical Mentor
March 2024 – April 2024
- Volunteered to help girls create an app using Thunkable, which became the winning project of the program.
Other courses
- Rocket Fuel Bootcamp – Rocket Girls: Specialized classes in Microsoft Azure, Linux, and English, completed on 05/03/2024.
- Women in Action Employable Training Program, 2nd Gen – Ideas en Acción: Development of skills in Cloud Essentials + AWS Solutions Architect, completed on 31/01/2024.
- Rocket Girls Foundation – Databases II course, completed on 18/10/2023.
- Rocket Girls Foundation – Databases course, completed on 22/08/2023.
- Coursera – Office Tools (Microsoft Word, Excel, PowerPoint), 6-week course completed in 2023.
Timeline
Customer Service Representative
ITS InfoCom
03.2024 - Current
Professional Internship
Walmart EBS
10.2022 - 12.2022
Degree in Systems Engineering - Technology Education
Castro Carazo
Employability Program. -
Empléate Program: Skills For Life
Certification CompTIA Sec 601+ -
Cybersecurity Bootcamp CompTIA Sec+ 601
High School Diploma -
Colegio Técnico Profesional De Pavas
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