Alejandra Morales
Sales Representative / Account Manager
San Pablo,Heredia
Summary
Dynamic customer service professional with proven problem-solving skills at Wager.dm, enhancing customer loyalty through effective conflict resolution. Adept at active listening and maintaining detailed records, I excel in fostering strong client relationships and improving user experiences, contributing to increased satisfaction and repeat business.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Wager.dm
07.2016 - 02.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online action, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
Office Manager
Betcc.com
01.2004 - 06.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office schedules to ensure smooth operations and minimal conflicts.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 60 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Customer Service Representative
Bethorizon.com
02.2002 - 06.2004
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Data entry
Call center experience
Customer relations
Problem resolution
Critical thinking
Decision-making
Team collaboration
Appointment scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative - Wager.dm
07.2016 - 02.2026
Office Manager - Betcc.com
01.2004 - 06.2016
Customer Service Representative - Bethorizon.com
02.2002 - 06.2004
Colegio Santa Maria De Guadalupe - High School Diploma,
05.2001 -