ALEJANDRA MORALES BENITEZ

Customer Support and Community Management: . Respond to customer inquiries via email promptly and professionally. . Post on social media according to calendar . Reply to comments and messages on Social media platforms. 2/ Administrative Support: . Collaborate with team members to ensure timely delivery of all tasks. . Support the team with miscellaneous administrative tasks as needed.

-Work closely with the operations manager to address operational bottlenecks and streamline processes.
-Generate insurance quotes and prepare proposals using multiple platforms to input prospect information accurately.
-Provide excellent customer support via phone, email, and chat, ensuring prompt and helpful responses to inquiries.
-Acquire a thorough understanding of insurance terminology and familiarity with our various systems.

• Daily review of key data points to refine operational processes and make necessary adjustments to achieve targets
• Support reporting of assignment data to demonstrate alignment with financial, quality, network management strategy and operational goals
• Support process and structural development of the order assignment function
• Must be willing to take on additional projects as assigned
• Review and enter data into various internal systems
• Select Independent Service Consultants that meet the set decision-making standards and performance metrics
• Contact Independent Service Consultants, via phone or email, to offer new service orders
• Partner closely with Supply Chain Managers to foster alignment between the order assignment function and network management needs, such as supplier capacity, distribution, performance, costs and compliance
• Work directly with the Supply Chain Manager to meet departmental and organizational goals
• Maintain strong communication and support overall relationship management of Independent Service Consultants and internal team members

• Deliver exceptional customer service through phone, chat, sms, social media & email
• Work with both inbound and outbound customer contacts in a fun and team-oriented environment
• Provide a positive and supportive experience for every costumer you speak with when answering questions about their treatment
• Contact costumers to remind them to continue with the treatment process (next aligner)
• Focused on first contact resolution in all customer interactions
• Take the assigned portable computer home every day, to maintain connectivity to SDC and ability to perform required tasks offsite if required

• Assists customers with questions about billing
• Dispute charges
• Soft collections
• Sales of lines
• Basic Troubleshooting

• Designing holiday packages for Fits
• Inspect Hotels to assure quality for high end clientele
• Design programs for sales manuals (Innovate elements)
• Had contact with wholesaler and offering solutions to situations that could arrive

• Assist customers with performing troubleshooting of Nook Devices, and Nook Apps

• Close sales of AVIS and Budget Rent a Car