Alejandra Soto Leon
Heredia
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Experienced and team leadership in different environments. Utilizes effective communication and conflict resolution to achieve high levels of results. Strong understanding of operational efficiency and team collaboration, consistently driving positive results.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
LTAM Collections Lead Manager
CMA CGM Shared Service Centre
07.2009 - 10.2024
- Established a positive work environment for Collections Team members, fostering a culture of collaboration and continuous improvement.
- Reduced bad debt write-offs by monitoring high-risk accounts and taking timely corrective actions.
- Developed customized reports to track collection metrics, enabling management to make informed decisions on resource allocation and strategy adjustments.
- Recovered outstanding debt by implementing effective collections strategies and maintaining consistent communication with clients.
- Streamlined collections processes, resulting in increased productivity and reduced operational costs.
Customer Service Representative
Aegis People Support
01.2004 - 06.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Microsoft Excel Avanzado
Colegio Universitario Boston
Belen, Heredia 10.2022 - 12.2022
Técnico En Aduanas -
Colegio Universitario Boston
Belen, Heredia09-2014
Skills
- Goal oriented
- Strong negotiation skills
- Legal procedures
- Compliance awareness
- Empathy and tactfulness
- Active listening
Additional Information
- Advanced English Level (B2+)
- MS Office (Excel intermediate, Word, Power Point)
- Customer Service
- Collections
- Over 7 years of leadership position
- Lean and Six Sigma knowlegde
Languages
Spanish
Native language
English
Upper intermediate
B2
Portuguese
Elementary (A2)
Timeline
Microsoft Excel Avanzado
Colegio Universitario Boston
10.2022 - 12.2022
LTAM Collections Lead Manager
CMA CGM Shared Service Centre
07.2009 - 10.2024
Customer Service Representative
Aegis People Support
01.2004 - 06.2009
Técnico En Aduanas -
Colegio Universitario Boston
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