ALEJANDRO AYALES
Business Administration
San Jose
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals, always fostering team collaboration. Knowledgeable in project management principles, business processes and customer experience best practices. With a solid foundation in multiregional support and account/contract management.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Real Estate Agent
Own Business
06.2024 - Current
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
Business Enablement Coordinator
VMware Costa Rica
06.2021 - 01.2024
- Provided general administrative support to Enablement Business Partners.
- Led a group of 6 collaborators, focusing on assisting, coaching and performance reviews.
- Owner of a weekly Roadmap Review of 12 stakeholders, to showcase plans and updates for the multiple business units.
Partner Incentives Specialist
VMware Costa Rica
08.2017 - 12.2020
- Provided Operational and Customer Service support on Partner Incentive programs for Sales & Marketing teams and Partners.
- Implemented Review Guides for 3 Incentive Programs, provided training to Marketing Managers and Partners.
- Implementation of new VMware Partner Rewards Tool. Teamed up with Operations on design and utilization of new tool. Provided support, feedback, testing and training delivery. Worldwide escalations reduced by 30%.
- Boosted incentive program participation by 40% by streamlining processes and enhancing partnership tools.
Intellectual Capital Management
Hewlett Packard Enterprise
01.2014 - 07.2017
- Analyzed and assessed profiles of Partners, Customers and Service providers to prevent and avoid incorrect behaviors against HPE´s intellectual capital assets.
- Created 120 report cards
Sales Support Management
Hewlett Packard
01.2010 - 12.2013
- Provided knowledge expertise to Operations community
- Created products/offers in SAP - Material Management, working directly with Sales in the requirements along with the preparation and finalization of contracts.
- Managed accounts with a 95% customer satisfaction.
- Developed a training curriculum for Sales Managers; identifying training needs, developing content, communication, and training delivery. Cases reduced 25%
Business Planning Analyst - Team Lead
Hewlett Packard
10.2005 - 12.2009
- Provide overall leadership and tactical direction to an assigned team (8 people); review and assessment of team performance.
- Created standardization of the Contract Renewal process, meeting with 10 stakeholders, providing support, feedback and training.
Education
Bachelors - Business Administration
Universidad Latina de Costa Rica
09.1999 - 04.2004
Diplolmat - Sports Management
Universidad Latina de Costa Rica
01.2014 - 04.2016
Timeline
Real Estate Agent
Own Business
06.2024 - Current
Business Enablement Coordinator
VMware Costa Rica
06.2021 - 01.2024
Partner Incentives Specialist
VMware Costa Rica
08.2017 - 12.2020
Intellectual Capital Management
Hewlett Packard Enterprise
01.2014 - 07.2017
Diplolmat - Sports Management
Universidad Latina de Costa Rica
01.2014 - 04.2016
Sales Support Management
Hewlett Packard
01.2010 - 12.2013
Business Planning Analyst - Team Lead
Hewlett Packard
10.2005 - 12.2009
Bachelors - Business Administration
Universidad Latina de Costa Rica
09.1999 - 04.2004
Skills
Customer Experience
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