Kisha Rodriguez Espinoza

• Management and coordination of agendas, including appointment scheduling.
• Use of Excel for organizing and monitoring of data and reports.
• Effective communication through calls to monitor projects and customer service.
• Making of various administrative and operational documents.

● Data analysis for the development of research projects with the student population.
● Preparation and analysis of personal counseling case studies.
● Implementation of informative workshops.
● Application of vocational instruments for
academic and professional counseling.
● Database management and maintenance.

● Attention to sellers through calls, offering personalized support.
● Resolution of complex cases via calls and emails in English and Spanish.
● Self-learning about new Amazon tools and policies.
● Identification and proposal of process improvements to optimize the sellers' experience.
● Monitoring of cases to guarantee timely resolution.