Alejandro Calderon Torres

Business Operations Analyst

Responsibilities:

• Logistics coordinator - supervising logistics and inventory for United States, Canada and Latin America;
• Managing supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping;
• Compiling key metrics, producing reports, and analyzing data using IT systems such as SAP.
• Analyzing backlog management;
• Gathering country and regional demand data for demand planning.
• Reviewing current business processes for regional and global business unit planning teams and performance metrics on a regular basis;
• Coordinating relationships with HP Engineers in order to ensure appropriate logistics

Position: Asset Manager

Responsibilities:

• Analyze and carry out transactions and processes related to the group of Center of Expertise.
• Responsible for carrying out inventory and analysis by country and by region with minimal supervision.
• Identifying key metrics, elaborate reports, analyze data and identify opportunities for process improvement and develop recommendations.
• Follow-up and analysis of the process of “backlog management”.
• Lead conference calls with Subject Matter Experts both in Costa Rica and in the United States.
• Provide training or general direction for junior staff members

Responsibilities:

• Development of promotional campaigns, customer service and strategies to capture consumer loyalty to products and services of the company.
• Responsible of performing competitive analysis, and propose improvements to the products and services of the company
• Collaborate with the development of new projects for finding new customers
• Responsible of studying the behavior of customers through the website: Blogs , chats , forums
• Cooperate in market research for the development of new products and enhancements.
• Development of monthly reports for analyzing customer satisfaction, new customers and level of participation also to know the achievements of the company in each quarter

Responsibilities:

• Performing dental treatment for dentists in USA, Europe and Asia following special customer instructions to reach individual case goals with the highest label and standard quality.

Responsibilities:

• Processing US survey information to create databases for marketing research.