Alejandro Castellanos
Project Manager & Travel Expert
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Scrum Master
Liberty Latin America
Bogota
02.2023 - 10.2023
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Negotiated and managed project budgets to meet goals.
- Performed international calls regarding travel planning for higher staff members.
Merchant Specialist
Staffing Abroad
Bogota
11.2022 - 04.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Logistics Shipping Coordinator
Lean Staffing
Bogota
03.2022 - 09.2022
- Oversaw warehouse crew stocking inventory and preparing loads.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Travel Expert
IGT Solutions
Bogota
09.2019 - 10.2021
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Collaborated with colleagues to create and promote special travel packages.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Consultant
Teleperformance
Bogota
11.2018 - 07.2019
- Supported clients with business analysis, documentation, and data modeling.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Automated system e-commerce features to improve client sales.
Education
Associate of Applied Science -
BSG Institute
Virtual 08.2023 - Current
Associate of Applied Science -
Google
Virtual 06.2023 - Current
GED -
Tecnisistemas
Bogota 01.2016 - 12.2023
High School Diploma -
San Jose
Bogota 01.2017 - 12.2017
Skills
Risk identification
Public speaking
Web development technologies
Development team trainings
Customer interaction
Project Management
Quality assurance
Organization and Time Management
Written Communication
Active Listening
Timeline
Associate of Applied Science -
BSG Institute
08.2023 - Current
Associate of Applied Science -
Google
06.2023 - Current
Scrum Master
Liberty Latin America
02.2023 - 10.2023
Merchant Specialist
Staffing Abroad
11.2022 - 04.2023
Logistics Shipping Coordinator
Lean Staffing
03.2022 - 09.2022
Travel Expert
IGT Solutions
09.2019 - 10.2021
Consultant
Teleperformance
11.2018 - 07.2019
High School Diploma -
San Jose
01.2017 - 12.2017
GED -
Tecnisistemas
01.2016 - 12.2023