Alejandro Castellanos
Project Manager & Travel Expert
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Scrum Master
Liberty Latin America
Bogota
02.2023 - 10.2023
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Negotiated and managed project budgets to meet goals.
- Performed international calls regarding travel planning for higher staff members.
Merchant Specialist
Staffing Abroad
Bogota
11.2022 - 04.2023
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Logistics Shipping Coordinator
Lean Staffing
Bogota
03.2022 - 09.2022
- Oversaw warehouse crew stocking inventory and preparing loads.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Travel Expert
IGT Solutions
Bogota
09.2019 - 10.2021
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Collaborated with colleagues to create and promote special travel packages.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Consultant
Teleperformance
Bogota
11.2018 - 07.2019
- Supported clients with business analysis, documentation, and data modeling.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Automated system e-commerce features to improve client sales.
Education
Associate of Applied Science -
BSG Institute
Virtual 08.2023 - Current
Associate of Applied Science -
Google
Virtual 06.2023 - Current
GED -
Tecnisistemas
Bogota 01.2016 - 12.2023
High School Diploma -
San Jose
Bogota 01.2017 - 12.2017
Skills
Risk identification
undefinedTimeline
Associate of Applied Science -
BSG Institute
08.2023 - Current
Associate of Applied Science -
Google
06.2023 - Current
Scrum Master
Liberty Latin America
02.2023 - 10.2023
Merchant Specialist
Staffing Abroad
11.2022 - 04.2023
Logistics Shipping Coordinator
Lean Staffing
03.2022 - 09.2022
Travel Expert
IGT Solutions
09.2019 - 10.2021
Consultant
Teleperformance
11.2018 - 07.2019
High School Diploma -
San Jose
01.2017 - 12.2017
GED -
Tecnisistemas
01.2016 - 12.2023
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