Alejandro Cortes Rojas

Analyzed data to support efficient workforce planning and scheduling operations.
Monitored key operational metrics and capacity planning models for optimal resource allocation.
Collaborated with various teams to improve operational efficiency and streamline workflows.
Facilitated data-driven decision-making by providing comprehensive performance reports.

• Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
• Participated in regular training sessions to stay updated on the latest product developments and industry trends.
• Served as key contact for escalated calls in English and Spanish, addressing complex issues. Resolved cases involving account disputes, application statuses, funding issues, and interest discrepancies. Handled inquiries regarding licensing, compliance, product information, settlement requests, and technical problems. Maintained customer satisfaction while adhering to operational standards and regulatory guidelines.

Served as main contact for Coca-Cola executives and their personal assistants. Utilized deep knowledge of global travel systems to resolve complex travel issues. Oversaw end-to-end booking for itineraries valued at up to $100,000. Addressed escalations with a focus on professionalism and customer satisfaction executed actions via calls, chats, and emails

• Developed user-friendly Power Apps solution enabling employees to determine applicable taxes by country selection. Documented user requirements, supporting comprehensive development throughout project lifecycle.
• Led interns and collaborated with senior developers to improve features based on user feedback. Conducted training sessions to facilitate application adoption and usage.
• Directed web application development for optimizing PNG’s import and export tax processes in Americas. Managing a team of two developers, ensuring effective workload distribution and adherence to quality standards.
• Oversaw all aspects of architecture design, implementation, testing, and deployment phases. Engineered Power Apps tool for HR functions including PTO requests, employee status updates, and birthday tracking.