Alejandro Espinoza
Customer Service Agent
San José,San José
Summary
Certified networking and software development professional with expertise in customer service, software engineering, and data center operations. Proficient in Python, Java, AWS, and virtualization tools. Strong skills in problem-solving, project management, and team leadership, backed by CISCO CCNA 1-4 certification. Committed to continuous learning and driving organizational success through innovation and technical excellence.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Agent Representative
Concentrix
03.2024 - Current
- Analyzed clients' financial situations and goals, providing personalized investment recommendations to align with their objectives.
- Explained complex investment options, responded to inquiries regarding account activities, and addressed client concerns with a focus on clarity and precision.
- Developed and maintained strong client relationships, ensuring trust and confidence in their financial decisions through excellent communication and interpersonal skills.
- Improved customer satisfaction scores by 15% through enhanced client engagement and support.
- Worked as a team supervisor, managed escalation calls, and ensured team productivity and performance while resolving customer concerns effectively.
- Performed collections, successfully negotiating and collecting overdue payments to improve revenue.
Intern
Emerson Automation
09.2023 - 12.2023
- Participated in troubleshooting service tickets related to backups, virtual machine storage, and server maintenance.
- Gained hands-on experience with virtualization technologies including Commvault, Power BI, Nutanix, and Citrix.
- Enhanced understanding of Linux server administration through active participation in specialized sessions.
- Reduced service ticket resolution time by 5% by optimizing data storage processes.
Junior Software Developer
E2E Technology Solutions
05.2022 - 05.2023
- Successfully integrated data from three major companies to retrieve router usage data and calculate associated costs, contributing to a streamlined billing process within the Splunk application.
- Developed an AWS-based application that centralized control over all company applications, improving system efficiency.
- Managed JIRA tickets to address and resolve application errors, enhancing the overall customer service experience.
- Improved application performance by 20% through efficient problem resolution and system optimization.
Education
Bachelor of Science - Computer Engineering
GPA: 3.8
Technician in Software Development - undefined
GPA: 3.7
Skills
Object-oriented programming
RESTful apis
Python programming
JavaScript expertise
Reactjs framework
Nodejs experience
Proficient in Java
AWS services
HTML and CSS
Web development
SQL experience
Business intelligence tools
Certification
SCRUM Fundamentals Certified, Fidélitas University, 01/01/24
Timeline
Customer Agent Representative - Concentrix
03.2024 - Current
Intern - Emerson Automation
09.2023 - 12.2023
Junior Software Developer - E2E Technology Solutions
05.2022 - 05.2023
Don Bosco Technical High School - Technician in Software Development,
Fidélitas University - Bachelor of Science, Computer Engineering