Alejandro Esquivel
Support Engineer / Electronic Engineer
Heredia
Summary
Support Engineer specialized in Azure Cloud and hardware/software validation, with 6+ years of experience at Intel and Microsoft environments. Skilled in automation (Python, PowerShell), cloud monitoring (Grafana, Prometheus, KQL), and Linux systems. Strong team leadership and analytical mindset. Passionate about optimizing systems and solving complex infrastructure issues. I am currently working on projects related to HTML, CSS, and JavaScript.
Overview
7
7
years of professional experience
2
2
Languages
Work History
ASMS Support Engineer – Azure Portal & Billing Tea
Tek Experts (Microsoft Contract)
San Pedro, Provincia de San Jose
12.2025 - Current
- Led troubleshooting efforts for complex technical issues, improving customer satisfaction and resolution times.
- Developed and implemented process improvements to enhance team efficiency and service quality.
- Mentored junior staff on best practices for support ticket resolution and customer interaction techniques.
- Streamlined incident management workflows, reducing response times and increasing operational effectiveness.
- Analyzed customer feedback to refine support strategies, ensuring alignment with client needs and expectations.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Support Engineer S2 (Azure Cloud)
Tek Experts
San Pedro, Provincia de San Jose
04.2024 - 06.2026
- Resolved over 300 complex cloud infrastructure issues using KQL, reducing customer downtime by 35%.
- Built and maintained custom Grafana dashboards for Azure monitoring, improving visibility and response time.
- Automated repetitive tasks using PowerShell and Azure Automation, saving ~10 hours/week.
- Managed VM scaling and firewall configurations in a production Azure environment.
- Developed and executed advanced Kusto Query Language (KQL) scripts to analyze Azure resource logs, enabling rapid troubleshooting of cloud service incidents.
- Collaborated with Azure Support and Engineering teams to resolve escalated customer issues related to Azure Virtual Machines, Networking, and Storage services.
- Microsoft Contract
Power and Performance Validation Engineer
Info Tree Global Solutions
Heredia, Provincia de Heredia
10.2021 - 07.2023
- Designed and executed power consumption tests for various hardware components to ensure compliance with efficiency standards.
- Utilized data analysis tools to interpret test results and provide actionable insights for system optimization.
- Developed and maintained comprehensive test plans and documentation to support continuous validation processes.
- Led root cause analysis for power/performance anomalies and implemented corrective measures to enhance reliability.
- Collaborated with hardware and firmware teams to identify and resolve performance bottlenecks in embedded systems.
- Implemented scripting solutions to automate repetitive validation tasks, reducing testing cycle time by 20%.
- Intel Contract
Shift Engineer & Support Lead
Info Tree Global Solutions
Heredia, Provincia de Heredia
12.2019 - 09.2021
- Led shift engineering operations ensuring 99.9% system uptime and rapid incident response.
- Coordinated and mentored a team of support engineers, enhancing team performance and knowledge sharing.
- Implemented Azure cloud infrastructure improvements, reducing incident rates by 30%.
- Automated key support and maintenance workflows with PowerShell, increasing operational efficiency.
- Managed firewall configurations and VM scaling to optimize resource allocation and security in a production environment.
- Supervised shift engineering operations to maintain optimal system performance and minimize downtime in high-pressure environments.
- Developed and implemented support procedures and escalation protocols to improve team efficiency and service quality.
- Coordinated cross-functional communication between support and engineering teams to streamline issue resolution and project implementation.
- Intel Contract
Education
BSc - Electronics Engineering
Universidad Latina de Costa Rica
Costa Rica01.2025
No Degree - HTML, CSS, and JavaScript
Online Course
Heredia 05.2001 -
Skills
- Python
- C#
- VHDL
- HTML
- Azure
- KQL
- CSS
- JavaScript
- Azure Monitor
- PowerShell
- C
- Linux
- BIOS flashing
Team leadership
Analytical mindset
Problem solving
Timeline
ASMS Support Engineer – Azure Portal & Billing Tea
Tek Experts (Microsoft Contract)
12.2025 - Current
Support Engineer S2 (Azure Cloud)
Tek Experts
04.2024 - 06.2026
Power and Performance Validation Engineer
Info Tree Global Solutions
10.2021 - 07.2023
Shift Engineer & Support Lead
Info Tree Global Solutions
12.2019 - 09.2021
No Degree - HTML, CSS, and JavaScript
Online Course
05.2001 -
BSc - Electronics Engineering
Universidad Latina de Costa Rica