Alejandro Rojas Porras
Sarchi
Summary
As someone deeply passionate about the digital world and committed to excellence in content management, I'm always seeking new opportunities to learn and grow. I firmly believe that every experience, whether challenging or rewarding, shapes us and prepares us for what lies ahead. I'm excited about the prospect of bringing my energy and skills to an innovative team, where I can make a meaningful impact and contribute to project success
Overview
2
2
years of professional experience
Work History
Service Desk Agent
Kyndryl
05.2022 - Current
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Streamlined service desk operations for increased productivity through effective task prioritization and time management.
- Managed critical incidents, coordinating with various teams to ensure timely resolution and minimal business impact.
Customer Service Representative
American Express
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Microsoft Power BI
Udemy
11.2023
Microsoft Excel – Data Visualization, Excel Charts
Udemy
09.2023
Database Administrator
VLA
01.2023
Python Object-oriented Programming
Platzi
10.2021
Big Data
Carlos Slim
09.2020
Skills
- Analytics and Reporting
- Communication Skills
- Collaboration and Teamwork
- Time Management
- Content Strategy
- Strategic Thinking
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
American Express
11.2023 - Current
Service Desk Agent
Kyndryl
05.2022 - Current
Microsoft Power BI
Udemy
Microsoft Excel – Data Visualization, Excel Charts
Udemy
Database Administrator
VLA
Python Object-oriented Programming
Platzi
Big Data
Carlos Slim
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