Jose Alejandro Zúñiga
San José,SAN JOSE
Summary
Energetic Field Service Engineer with 2 year background performing manufacturing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Engineer
AEM HOLDINGS
06.2020 - 02.2024
- Installed various types of modules and equipment, ensuring proper functionality, and troubleshooting issues
- Documented issues related to tools and SAP applications, effectively communicating with team members and management to resolve issues
- Conducted training sessions for clients on proper equipment use and maintenance, adapting communication style to meet the needs of a diverse audience
- Maintained strong relationships with clients by providing exceptional customer service and addressing client concerns in a timely and professional manner
- Conducted one-week training at Intel, Oregon, for United States citizens, covered essential topics and provided hands-on experience to participants
- Led the installation process for a complex tool with 10 PLCs, one of the most challenging in AEM, deployed to the United States to oversee and successfully complete the installation project.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Collaborated with engineering teams during product development phases to provide valuable insights from a field service perspective.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Checked safety practices and integrity of PPE.
Electromechanical Technician
SOPORTE CRÍTICO
05.2014 - 06.2020
- Installed, configured, and calculated the appropriate wires for UPS systems, ensuring proper functionality and efficient use of resources
- Worked in a data center environment, overseeing the installation, maintenance, and repair of electrical, mechanical, and structural components
- Acted as a budget holder, responsible for creating budgets for the installation of precision air conditioning, GENSET, UPS, access control, detection, and suppression systems.
MECSOFT DE COSTA RICA
12.2013 - 03.2014
- Troubleshooting with Audesk software of installation and helping some clients with their problems at the creation of assembles
- Basic knowledge of scanning 3D.
MECSOFT DE COSTA RICA
10.2013 - 11.2013
- Professional practice
- Learning about installation and using AutoCAD, Inventor and little bit of Revit.
Education
Bachelor of Engineering - Electromechanical Engineering Technologies
UNIVERSIDAD INTERNACIONAL DE LAS AMERICAS
San José, Costa Rica11.2024
Bachélor's Degree -
DON BOSCO TECHNICAL HIGH SCHOOL
01.2013
Technical Degree in Electromechanics -
DON BOSCO TECHNICAL HIGH SCHOOL
01.2013
Cisco Certified Network Associate (CCNA) -
DON BOSCO TECHNICAL HIGH SCHOOL
01.2013
Bachélor's Degree -
DON BOSCO TECHNICAL HIGH SCHOOL
01.2013
Technical Degree in Electromechanics -
DON BOSCO TECHNICAL HIGH SCHOOL
01.2013
Cisco Certified Network Associate (CCNA) -
DON BOSCO TECHNICAL HIGH SCHOOL
01.2013
Skills
- Equipment Installation
- Safety Planning
- Tool Installation and Alignment
- Troubleshooting and repair
- Following safety practices
- Team building
- Problem Resolution
Certification
- VICTAULIC VORTEX FIRE SUPRESSION
- VESDA AIR-SAMPLING SMOKE DETECTION SYSTEMS, OSIS OPEN SMOKE IMAGINE DETECTOR
- VESDA AISPIRE SYSTEMS DESIGN SOFTWARE
- 16 HOURS OF SECURITY RELATED TO THE NFPA 101
Languages
Spanish (native)
English (intermediate)
Professional References
- MARIO GUITIERREZ, Service Manager AEM, 88630503
- CHRISTIAN PALACIOS MONTERO, Instalations coordinator at Soporte Critico, 8889 9557
- IGNACIO LU CHEN, Leader of corrective maintenance at Soporte Critico, 8812 2957
Birth
04/23/95
Personal Information
- License: B1
- Visa Status: USA
Timeline
Field Service Engineer
AEM HOLDINGS
06.2020 - 02.2024
Electromechanical Technician
SOPORTE CRÍTICO
05.2014 - 06.2020
MECSOFT DE COSTA RICA
12.2013 - 03.2014
MECSOFT DE COSTA RICA
10.2013 - 11.2013
Bachelor of Engineering - Electromechanical Engineering Technologies
UNIVERSIDAD INTERNACIONAL DE LAS AMERICAS
Bachélor's Degree -
DON BOSCO TECHNICAL HIGH SCHOOL
Technical Degree in Electromechanics -
DON BOSCO TECHNICAL HIGH SCHOOL
Cisco Certified Network Associate (CCNA) -
DON BOSCO TECHNICAL HIGH SCHOOL
Bachélor's Degree -
DON BOSCO TECHNICAL HIGH SCHOOL
Technical Degree in Electromechanics -
DON BOSCO TECHNICAL HIGH SCHOOL
Cisco Certified Network Associate (CCNA) -
DON BOSCO TECHNICAL HIGH SCHOOL
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