ALESSANDRO TENORIO

Responsibilities:
During this time, I was responsible for reducing bad debt write-offs by proactively monitoring high-risk accounts, taking corrective actions, and coordinating efforts to maximize revenue collection while ensuring client satisfaction. Responsible for recovering outstanding debt through effective strategies and consistent communication with clients. Accountable for managing billing cycles (30, 60, 90, and 120 days) and client-facing Weekly Business Reviews (WBRs). I oversaw attendance, leave management, and team benefits, including vacations, medical leaves, and bonuses. I also conduct interviews and manage vacation planning.

Achievement: I contributed to hosting a new process called Disputes. As a result, the process improved the resolution of disputes regarding invoices wrongly charged, increasing revenue and client satisfaction. Our team recovered over 21 million in three months before the quarter ended, which was 92% of the portfolio.

Responsibilities:
I was responsible for improving operational efficiency by analyzing customer data and creating targeted action plans. Fostered a positive work environment by promoting teamwork, open communication, and employee recognition. I Collaborated with multicultural teams to develop comprehensive solutions. In charge of Enhance team performance through regular coaching, feedback, and skill development. Established clear performance metrics, effectively tracking progress toward goals. I was responsible for Managing client-facing Weekly Business Reviews (WBRs) and took responsibility for attendance, leave management (vacations, absences, medical leave, maternity leave), bonuses, and PTO. Conducted interviews and managed vacation planning.

Achievement: I contributed to the success of this process by being involved in its early stages. I supported the preparation of job descriptions and interview techniques to create the correct position profile, which enabled us to meet the client's expectations.

Responsibilities:
Responsible for maintaining the confidentiality of sensitive information by adhering to strict privacy policies. Improved document organization through effective file maintenance and archiving of outdated records for easy retrieval. I was responsible for ensuring accurate record-keeping with diligent data entry and database management of vital company information. Provided support to executive staff by scheduling meetings, coordinating travel arrangements, preparing requisitions in Taleo, and preparing essential documents.

Achievement: Outstanding Contribution Reward 2014.