Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Alessio Sinibaldi

Customer Service | Human Resources
Cartago,C

Summary

Customer service professional with over two years of experience delivering high-quality support in dynamic environments. Demonstrated ability to resolve inquiries efficiently, process data accurately, and maintain strong customer relationships. Bilingual in English and Spanish, adept at remote work environments, and proficient in handling billing and data management inquiries. Seeking to contribute to a team-oriented organization where attention to detail and customer satisfaction are key.

Overview

1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

MHLS Advisor II

Amazon
Cartago, Provincia de Cartago
05.2024 - Current
  • Serve as the primary contact for HR-related inquiries, focusing on accuracy and policy adherence.
  • Managed approximately 20 - 30 incoming calls from employees.
  • Kept the employee satisfaction rate over 95%
  • Maintain and manage employee data records, ensuring seamless communication across departments.
  • Collaborate on process improvement initiatives to enhance operational efficiency and employee satisfaction.
  • Assist with the documentation of leave of absence procedures, providing clear communication and guidance to employees.

Customer Service Representative II

Rover
06.2023 - 03.2024
  • Acted as the primary point of contact for customer inquiries, addressing billing and service issues with professionalism and promptness.
  • Managed over 30 incoming calls and emails per day.
  • One of the top performers of the account, keeping customer satisfaction over 95%
  • Handled a high volume of inquiries via phone and email, assisting customers with detailed explanations of billing processes.
  • Processed customer data and managed follow-up tasks, ensuring accuracy and timely resolutions.
  • Assisted with customer escalations, collaborating with other departments to resolve complex issues.
  • Developed customer communication templates, contributing to clear and effective written responses.

Education

No Degree - Business Administration

Universidad Fidélitas
San Jose
01.2023 - Current

Skills

Leadership

Organization

Communication

Bilingual: English (C1), Spanish (Native)

Fast Learner & Adaptable

Excellent Time Management

Client Engagement

Research abilities

Adaptability and Flexibility

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

Baisc Excel, Universidad Fidelitas

Timeline

MHLS Advisor II

Amazon
05.2024 - Current

Customer Service Representative II

Rover
06.2023 - 03.2024

No Degree - Business Administration

Universidad Fidélitas
01.2023 - Current
Alessio SinibaldiCustomer Service | Human Resources