Alex Nieto
Customer Service, Sales And Interpreter.
San Pedro Sula
Summary
Dynamic professional with a proven track record in debt management and enhancing customer satisfaction, notably at Connecticut Bailbonds. Excelled in complaint resolution and repayment plan structuring, leveraging adaptability and sales expertise to exceed employer expectations. Skilled in cross-cultural communication, achieving significant improvements in client loyalty and business growth.
Overview
12
12
years of professional experience
Work History
Collections Agent
Connecticut Bailbonds
San Pedro Sula, Cortes
06.2022 - 07.2023
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Manager
Galaxy Cell
03.2014 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
Customer Service Representative
StarTek
San Pedro Sula, Departamento De Cortes
01.2012 - 02.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Villasturias Billingual School
San Pedro Sula 05.2001 -
Skills
Debt management
Repayment plan structuring
Complaint resolution
Call center experience
Customer satisfaction measurement
Retail store support
Language proficiency
Sales expertise
Research
Cross-cultural communication
Simultaneous interpretation
Adaptability
Video Games
Video Games is my number 1 hobby, I ve been playing them since I was a kid.
I have multiple consoles, so I have a lot of experience on video games and with my experience on costumer service I think these will be a perfect job for me.
Timeline
Collections Agent
Connecticut Bailbonds
06.2022 - 07.2023
Manager
Galaxy Cell
03.2014 - 10.2022
Customer Service Representative
StarTek
01.2012 - 02.2014
High School Diploma -
Villasturias Billingual School
05.2001 -
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