Alexa Gamboa Salguera
Administrative & Operations Professional
San José
Summary
Detail-oriented administrative and operations professional with hands-on experience supporting executives and operations teams in fast-paced, high-volume environments. Strong background in calendar management, financial coordination, reporting, and process improvement. Known for reliability, discretion, and streamlining workflows while enabling leadership with accurate data and operational support.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Meeting Coordinator
BCD Meetings & Events
04.2024 - 12.2025
- Designed and maintained 10+ event websites using Cvent, ensuring real-time updates and accessibility for 500+ international attendees.
- Reconciled invoices and vendor payments using SAP and Cvent, supporting accurate accounts payable processing and rebate tracking.
- Prepared financial summaries and audit support documentation for event reconciliation and client billing
- Identified billing discrepancies and contributed to cost control and compliance improvements.
Executive Assistant
McKinsey & Company
12.2023 - 02.2024
- Supported senior leadership with calendar management, travel coordination, and confidential communications.
- Managed expense reports and reconciliations using Concur and internal financial systems.
- Acted as a liaison between executives and internal teams, ensuring timely follow-ups and task completion.
- Maintained accuracy and discretion in a high-pressure, deadline-driven environment.
Senior Analyst III Business Process Transactions
DXC Technology
04.2023 - 11.2023
- Delivered Tier 2+ technical support for vehicle programming systems, resolving 95% of escalated IT cases within SLA.
- Analyzed operational data and standardized documentation processes, reducing onboarding time by 20%.
- Partnered cross-functionally to develop automated solutions, reducing recurring tasks by 25% and enhancing efficiency.
Seller Partner Support
Amazon
06.2022 - 10.2022
- Supported 50+ daily inquiries in English, Spanish, and Portuguese, delivering accurate and timely responses.
- Verified seller accounts to prevent fraud, protecting platform integrity.
- Educated sellers on account management, policies, and compliance, improving customer satisfaction ratings.
Technical Support Representative
Concentrix
05.2021 - 05.2022
- Resolved complex technical issues, achieving a 80% first-contact resolution rate.
- Examined customer billing accounts to determine whether flagged transactions were fraudulent and helped process refunds or chargebacks when appropriate.
- Proactively offered to mentor new employees to comply with the department's customer service expectations.
Education
High School Diploma -
Colegio De Cedros
Cedros, Montes de Oca01.2020
Skills
Stakeholder Management
Certification
Google AI Essentials Specialization Google
Professional Highlights
- Supported Operations Manager with audit preparation and reconciliation reviews, contributing to accurate financial documentation and issue resolution.
- Developed and maintained standardized tracking tools and documentation to support operational reporting and leadership visibility.
- Applied advanced Excel functions to support reporting accuracy and reduce manual rework in administrative processes.
Timeline
Google AI Essentials Specialization Google
06-2025
Meeting Coordinator
BCD Meetings & Events
04.2024 - 12.2025
Executive Assistant
McKinsey & Company
12.2023 - 02.2024
Senior Analyst III Business Process Transactions
DXC Technology
04.2023 - 11.2023
Seller Partner Support
Amazon
06.2022 - 10.2022
Technical Support Representative
Concentrix
05.2021 - 05.2022
Certificate of achievement (B2) Sykes Academy
02-2020
High School Diploma -
Colegio De Cedros