ALEXIA VARGAS ESQUIVEL

I conduct weekly yoga sessions integrating breathwork, meditation, and comprehensive body movement and engagement. This practice serves as a means for personal rejuvenation, fostering continual growth and enhancement in my role as a dedicated instructor each day.

This role involves providing sales support to key travel agents, communicating with clients both before and after sales, handling various arrangements such as hotel bookings, transportation, tours, and reservations, and maintaining constant follow-ups. The primary focus is on selling vacation packages, requiring strong persuasion skills, with a monthly sales target of $400,000.

Through my dedicated support, the agents consistently reached their monthly goals, even during low season months. My exceptional communication skills with clients fostered a solid and trustworthy relationship, establishing a foundation of trust wherein clients feel comfortable sharing personal information, needs, and feedback with me.

In the course of my daily responsibilities, I engaged in various tasks, including:

• Diligent follow-up with clients, requiring patience and effective communication skills.
• Consistent telephone communication, adeptly addressing and listening to client needs and requests.
• Establishing connections with hotels and various partners to ensure seamless interaction and effective collaboration.
• Handling bookings for spa, restaurant, transportation, tours, and hotels.
• Effective time management, as the role predominantly demanded task-oriented efficiency.
• Engaging in sales activities with a focus on persuasion and client conversion.

I provided support to 10 project leaders. My assistance extended to accommodating any changes, additions, or necessities they had in the context of their work. Additionally, I efficiently managed travel needs and bookings to enhance their overall work experience.

In executing these tasks, I demonstrated,

• Exceptional organizational and multitasking skills to efficiently coordinate schedules, meetings, and travel plans.
• Proficient use of communication tools allowed me to maintain direct and seamless interactions with customers, ensuring their needs were promptly addressed.
• My attention to detail and accuracy played a crucial role in expense management, covering reimbursements, credit card payments, and billing procedures.
• Additionally, my proactive approach to follow-ups with clients and other assistants reflected my commitment to delivering a smooth and well-managed administrative support system for the project leaders.

Furthermore, I took the initiative to establish the Yoga Committee at BCG Costa Rica, a role that demanded substantial extracurricular commitment, meticulous planning, effective leadership, and organizational proficiency. I conducted comprehensive research, compiling data on optimal times, preferred days of the week, and the percentage of individuals interested in yoga. Subsequently, I formulated a detailed proposal for managerial review. The successful implementation of the committee has resulted in the integration of yoga classes as a regular feature within the office environment.