Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alfredo Astua Rivera

L4 Investigation Specialist Sr
San Jose,San Jose

Summary

L4 Sr Investigator Specialist with over 8 years of experience in journalism, complemented by trilingual proficiency in English, Spanish, and Italian. Demonstrated expertise in conducting comprehensive investigations into behaviors and bad practices. Proven track record of leveraging analytical tools such as Power BI, SQL, and Python to extract insights and drive data-informed decision-making. Adept at collaborating as an active member of the SOP Council, fostering strong stakeholder relationships, and leading coaching sessions to address defects. Experienced in proactive case audits to mitigate risks and ensure compliance. Currently working at Amazon since 2020, leveraging investigative skills and diverse linguistic capabilities to deliver impactful results.

Overview

10
10
years of professional experience
24
24
years of post-secondary education

Work History

L4 Investigation Specialist Sr

Amazon
10.2023 - Current
  • Boosted productivity by training and guiding 14 peers.
  • Supervised and motivated investigators and collaborated with personnel to identify strengths and areas of weakness.
  • Managed complex caseloads, prioritizing tasks to ensure timely completion and optimal results.
  • Contributed to a positive team environment by sharing knowledge and expertise with colleagues, fostering collaborative problem-solving and information sharing.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Collaborated with stakeholders to create and maintain fraud prevention strategies.
  • Collaborates as an active member of the SOP Council, participating in weekly meetings and bi-weekly meetings with stakeholders from the Legal and Policy Team.
  • Conducts coaching sessions for addressing defects.
  • Performs proactive case audits.
  • Conducts investigative processes regarding behaviors and bad practices.

Investigation Specialist

Amazon
07.2020 - 09.2023
  • Contacted customers directly to notify of fraudulent activity and minimize impacts
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
  • Summarized all key information regarding investigation into detailed report for delivery to client
  • Conducted prompt and thorough investigations on referred files
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Evaluated report data to proactively adjust and enhance operations
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Assistant Manager

Centro De Carnes San Rafael
03.2017 - 09.2019
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures
  • Increased sales by driving operational efficiencies and building excellent customer experience.

Sports Journalist

Mundo Deportivo Costa Rica
04.2014 - 08.2018
  • Pitched and developed new columns, consistently increasing readership with proven sports and reporting expertise
  • Delivered authoritative sports coverage with careful attention to game facts, stats and predictions
  • Managed online sports columns, blogs and video pieces
  • Taught junior reporters ins-and-outs of how to effectively cover different sports and consistently give audiences desired information, stats and analysis.

Radio Host

Colegio De Profesionales De Ciencias Politicas Y Relaciones Internacionales
06.2015 - 10.2017
  • Found, researched, fact-checked and wrote scripts for relevant topics in local news
  • Built broadcast storylines to interest listeners and grow station audience
  • Facilitated live coverage of special events
  • Researched topics for comment and discussion.

Journalist

Revista Construir of Grupo Cerca
10.2016 - 02.2017
  • Disseminated news content through social media for better engagement with audiences and faster reporting
  • Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards
  • Wrote, edited and produced stories for Internet and digital channels
  • Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.

Education

Journalism major -

Universidad Federada San Judas Tadeo
01.2014 - Current

B2 Certification: Italian Studies - undefined

Sociedad Dante Alighieri
08.2019 - 05.2021

High School Diploma - undefined

Colegio La Salle
02.2001 - 05.2013

Skills

Investigation Specialist with 3 years of experienceundefined

Timeline

L4 Investigation Specialist Sr

Amazon
10.2023 - Current

Investigation Specialist

Amazon
07.2020 - 09.2023

B2 Certification: Italian Studies - undefined

Sociedad Dante Alighieri
08.2019 - 05.2021

Assistant Manager

Centro De Carnes San Rafael
03.2017 - 09.2019

Journalist

Revista Construir of Grupo Cerca
10.2016 - 02.2017

Radio Host

Colegio De Profesionales De Ciencias Politicas Y Relaciones Internacionales
06.2015 - 10.2017

Sports Journalist

Mundo Deportivo Costa Rica
04.2014 - 08.2018

Journalism major -

Universidad Federada San Judas Tadeo
01.2014 - Current

High School Diploma - undefined

Colegio La Salle
02.2001 - 05.2013

Similar Profiles

CREATE PROFILE
Alfredo Astua RiveraL4 Investigation Specialist Sr