Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Alice Avellan

Customer Service Specialist
Heredia,San Pedro de Barva

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Technical Support Representative

Teleperformance
  • Assisted customers in identifying issues and explained solutions to restore service and functionality
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Used ticketing systems to manage and process support actions and requests
  • Translated complex technical issues into digestible language for non-technical users
  • Documented support interactions for future reference
  • Diagnosed and troubleshot hardware, software and network issues.

Kindergarten English Teacher

Idiomas CR
01.2024 - 05.2024
  • Prepared and implemented lesson plans covering required course topics.
  • Collaborated with teachers to develop individualized educational plans for each student, ensuring optimal progress.
  • Adapted curriculum materials to meet the individual needs of each student.
  • Developed innovative lesson plans to engage students in English language learning.
  • Observed and assessed student performance and charted progress.

Customer Service Representative

Infosys Technologies
08.2023 - 12.2023
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

High School, Bachelor's Degree -

Liceo Ing. Samuel Sáenz Flores
Heredia, Costa Rica
02.2016 - 05.2020

Skills

Multitasking Abilitiesundefined

Timeline

Kindergarten English Teacher

Idiomas CR
01.2024 - 05.2024

Customer Service Representative

Infosys Technologies
08.2023 - 12.2023

High School, Bachelor's Degree -

Liceo Ing. Samuel Sáenz Flores
02.2016 - 05.2020

Technical Support Representative

Teleperformance

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Alice AvellanCustomer Service Specialist